Summary
Overview
Work History
Education
Skills
Timeline
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Aiden Bertuzzi

Victoria,BC

Summary

Graduate of the University of British Columbia with a Bachelor of Arts Degree. Former member of the Varsity Football Team. Recently invited to 2025 CFL National Combine.

Overview

3
3
years of professional experience

Work History

Property Specialist

CAPREIT
03.2024 - 08.2024
  • Managed 17 residential properties, ensuring tenant satisfaction and maintaining high occupancy rates.
  • Managed the complete leasing cycle-from initial inquiry and unit showings to application processing, onboarding, and move-in coordination.
  • Implemented marketing strategies to enhance property visibility and accelerate rental processes.
  • Coordinated maintenance and repair activities, ensuring compliance with safety regulations and property value enhancement.
  • Analyzed market trends to adjust rental pricing strategies, maximizing revenue and maintaining competitive positioning.
  • Conducted tenant screenings, lease negotiations, and property inspections to reduce turnover.
  • Collected rent payments and administered resident services with accuracy and confidentiality.

Customer Service Representative

Cook Street Vintage
04.2022 - 08.2023
  • Managed POS transactions and processed orders.
  • Quickly and effectively answered customer questions and resolved complaints.
  • Kept detailed records of customer interactions and feedback.
  • Worked with the team to improve customer service methods.
  • Updated and maintained online product listings.
  • Researched market trends to help increase online sales.
  • Helped create online content and managed website traffic data.

Cook

Bufala
02.2023 - 05.2023
  • Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders.
  • Promoted team efficiency by using downtime to restock supplies and clean surfaces, equipment, and floors.
  • Organized purchasing needs for supervisor review.
  • Interact with customers.

Client Services

Point Grey Golf & Country Club
05.2021 - 08.2021
  • Responsible for the day-to-day experience of members and guests
  • Provided excellent customer service, retrieving, handling and storing member golf bags
  • Prepared and stocked carts with all materials necessary (pencils, scorecards, keys)
  • Responsible for opening and closing facilities (the backshop and the driving range)
  • Addressed all questions and concerns in a friendly, professional manner
  • Assisted with event set up

Education

Bachelor of Arts - Anthropology

University of British Columbia
Vancouver, BC

Skills

  • Microsoft Office Suite
  • Office Administration
  • Leasing Coordination
  • Customer Service & Tenant Relations
  • Property Management Operations
  • Budgeting, Invoicing & Payment Reconciliation
  • SAP
  • Spanish (Elementary Proficiency)

Timeline

Property Specialist

CAPREIT
03.2024 - 08.2024

Cook

Bufala
02.2023 - 05.2023

Customer Service Representative

Cook Street Vintage
04.2022 - 08.2023

Client Services

Point Grey Golf & Country Club
05.2021 - 08.2021

Bachelor of Arts - Anthropology

University of British Columbia

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Aiden Bertuzzi