Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AIDEE DE LA CRUZ

Chula Vista

Summary

Dynamic and customer-focused professional with exceptional service skills honed at Terzo Bakery. Proven ability to enhance customer satisfaction through effective communication and speedy beverage preparation. A team player with strong attention to detail, consistently exceeding productivity goals while maintaining high standards of cleanliness and organization.

Overview

28
28
years of professional experience

Work History

Barista

Terzo Bakery
10.2024 - 04.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Cashier

Marions Fish Market
04.2019 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Cashier

Fins Restaurant
03.1997 - 07.2006
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Education

High School Diploma -

Cobach Preparatoria
Mexico City
06-1995

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Exceptional customer service
  • Adaptive and creative
  • Beverage preparation
  • Safe food handling practices
  • POS systems
  • Menu memorization
  • Hospitality service expertise
  • Inventory management
  • Espresso preparation
  • Product upselling
  • Sales expertise
  • Multitasking and organization
  • Team collaboration
  • Positive and professional
  • Ingredient restocking
  • Dining room maintenance
  • Hospitality and accommodation
  • Speedy and efficient
  • Customer service
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Barista

Terzo Bakery
10.2024 - 04.2025

Cashier

Marions Fish Market
04.2019 - 10.2024

Cashier

Fins Restaurant
03.1997 - 07.2006

High School Diploma -

Cobach Preparatoria

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