Aide Hurtado
Colton
Summary
Customer Service Supervisor with extensive experience at Worldwide Logistics in optimizing operations and improving service quality. Proficient in logistics management and staff development, with a strong track record in resolving client escalations and enhancing order processing efficiency. Dedicated to achieving high levels of accuracy and efficiency in dynamic environments, consistently delivering outstanding results.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor 3PL
Worldwide Logistics
San Bernardino
12.2021 - Current
- Established standard operating procedures for customer setups and project kits.
- Processed high-volume e-commerce orders using manual entries and EDI transactions.
- Managed 940 files and dispatched 945 ASNs with precision.
- Responded to customer inquiries through phone, email, Teams, and video calls.
- Resolved client escalations while maintaining professionalism in difficult situations.
- Oversaw end-of-month invoicing by generating invoices and required documentation.
- Supervised customer service staff, delivering training to improve service standards.
- Executed routing tasks for various retailers, ensuring adherence to protocols.
Warehouse Customer Service Representative
LMS logistics
San Bernardino
10.2020 - 12.2021
- Streamlined order processing in WMS through manual and EDI methods.
- Printed UCC labels to facilitate shipping operations.
- Created Bill of Lading (BOL) documents for compliance and tracking.
- Executed routing tasks to optimize delivery logistics.
- Utilized various portals to retrieve customer drop ship orders.
- Resolved inventory discrepancies with customer orders to maintain accuracy.
- Managed invoicing processes to ensure timely payments.
Assistant Manager
Kuehne + Nagel
Ontario
09.2018 - 10.2020
- Supervised daily operations, including shift scheduling and duty assignments.
- Conducted regular performance reviews to identify employee improvement areas.
- Guided junior staff on daily tasks and project objectives to enhance performance.
- Created reports analyzing sales trends, inventory levels, and financial data.
- Engaged customers to gather insights for improved service delivery.
- Streamlined processes through effective communication with team members.
- Billing, ensuring all out of scope request billed accordingly
Warehouse Operations Supervisor
Kuehne + Nagel
Ontario
06.2014 - 09.2018
- Systematically routed daily orders in WMS, prioritizing by urgency and route schedules.
- Prepared replenishments for daily workload assigned to each driver.
- Led morning staff meetings to align team objectives and address concerns.
- Supervised shipping, LTL wholesale, ecommerce, and receiving departments to ensure operational efficiency.
- Audited receiving POs pre-closure for accuracy and compliance.
- Generated putaway reports at day's end to track inventory placement.
- Produced KPI and productivity reports to evaluate performance metrics.
- Compiled open order reports at day's end to monitor outstanding tasks.
- Trained new employees on operational procedures and equipment usage.
Warehouse Lead
Kuehne + Nagel
Ontario
03.2010 - 06.2014
- Trained new team members on safety protocols and equipment usage.
- Managed reverse logistics by handling returns, conducting quality control, and documenting damaged items.
- Processed daily shipping activities, including printing EDI, e-commerce, and wholesale orders.
- Troubleshot RF gun issues and resolved order discrepancies to support associates.
- Assisted with inventory management of missing products to ensure accuracy.
- Printed bills of lading and coordinated load releases for drivers.
Education
High School Diploma -
Calexico High School
Calexico, CA06-1995
Skills
Staff training and development
- Microsoft Office proficiency
- Logistics management
- Routing expertise
- Order processing
- Customer service excellence
- Warehouse operations management
- Inventory control
- Customer escalations
- Problem solving
Languages
3
Education and Training
other
References
References available upon request.
Timeline
Customer Service Supervisor 3PL
Worldwide Logistics
12.2021 - Current
Warehouse Customer Service Representative
LMS logistics
10.2020 - 12.2021
Assistant Manager
Kuehne + Nagel
09.2018 - 10.2020
Warehouse Operations Supervisor
Kuehne + Nagel
06.2014 - 09.2018
Warehouse Lead
Kuehne + Nagel
03.2010 - 06.2014
High School Diploma -
Calexico High School