Aidan Webster
Whistler,BC
Summary
Technical support professional with experience supporting complex business applications across multiple business units. At RealNZ, supported Lightspeed, FareHarbor and other business-critical platforms, independently investigating technical issues via submitted tickets, troubleshooting integrations, reproducing unexpected system behaviour and coordinating resolutions with internal teams and external vendors. Strong sense of ownership, analytical approach to problem-solving and I have a genuine interest in understanding how a company operates and how I can support change. I am looking for an opportunity to learn and grow in a long-term supportive environment using my programming background and people skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Business Application Support Specialist
RealNZ
Queenstown, New Zealand
12.2024 - 06.2026
- Delivered stable in-depth support for RealNZ business applications across Lightspeed, FareHarbor, EcoPortal, Navision, and Coupa.
- Resolved application issues through analysis of reported behavior, user input, system output, configuration, and integration data.
- Triage support requests by urgency, business impact, and operational needs to reduce support risk.
- Reproducing issues across environments and user scenarios to identify root causes and supply clear findings to internal teams and vendors.
- Maintained API integration and affiliate data exchange reliability through connectivity monitoring, failure diagnosis, and JSON/XML payload validation.
- Collaborate with operations, reservations, finance, IT, and external vendors to enhance cross-functional issue resolution.
- Supported safe release of application changes through testing, UAT, and process improvement activities.
Senior Mechanic
Premium Mountain Rentals
Whistler, BC
04.2024 - 06.2025
- Diagnosed, inspected, and maintained a large rental fleet, prioritizing critical repairs and scheduled maintenance.
- Provided feedback and implemented changes to shop processes and fleet setup to improve quality and operational efficiency.
- Developed a shop application to track rental maintenance and inventory, and improve the organization of maintenance planning and parts requirements.
- Trained new mechanics and floor staff, ensuring a clear understanding of technical procedures and safety protocols.
Mechanic
Garbanzo Bike & Bean
Whistler, BC
06.2022 - 09.2026
- Diagnosed and resolved customer bicycle issues, enhancing service quality in a high-volume seasonal environment.
- Managed multiple repair priorities, ensuring timely completion and adherence to quality standards.
- Communicated technical problems and repair requirements clearly to customers and coworkers.
- Worked independently to investigate problems, identify appropriate solutions, and complete repairs accurately.
- Collaborated with mechanics and retail staff to streamline daily work processes and improve customer experience.
- Seasonal
Education
Bachelor of Science - Computer Science
Wilfrid Laurier University
Waterloo, ON01-2023
Skills
- Application Support: SaaS Support Technical Troubleshooting Incident Investigation Issue Reproduction Application Configuration User Support
- Data & Integrations: APIs JSON XML Data Validation Integration Troubleshooting SQL
- Development: JavaScript React HTML/CSS Nodejs Git
- Business Applications: Lightspeed FareHarbor EcoPortal Navision Coupa
- AI: Claude GPT Cursor Creation of own bot
Certification
PRINCE2 7 Project Management Certification — January 2026
ADDITIONAL
Mountain biking | Snowboarding | Running | Guitar
Timeline
Business Application Support Specialist
RealNZ
12.2024 - 06.2026
Senior Mechanic
Premium Mountain Rentals
04.2024 - 06.2025
Mechanic
Garbanzo Bike & Bean
06.2022 - 09.2026
Bachelor of Science - Computer Science
Wilfrid Laurier University