Aidan Shapiro
Dollard-des-Ormeaux,QC
Summary
Results-driven professional with 7+ years in sales, marketing, and customer service, paired with a degree in Urban Studies and a passion for commercial real estate. Known for a people-focused approach and proven ability to connect with diverse audiences, deliver tailored solutions, and build lasting relationships. Skilled in Salesforce, Oracle, Microsoft Office Suite, and Stories, as well as AutoCAD, ArcGIS, Illustrator, and Photoshop - combining analytical and creative expertise in dynamic, client-focused environments.
Overview
6
6
years of professional experience
Work History
Associate, Client Service Team
Dialectica
Montreal, QC
05.2025 - Current
- Liaise with clients to get a deep understanding of their business knowledge gaps and needs.
- Compile and share a high-quality expert profile briefing with our clients.
- Perform critical research into markets and companies around the globe.
- Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects.
- Connect experts with our clients based on their project needs.
- Ensure our clients’ best interests throughout our collaboration, while safeguarding their data and information.
Senior Marketing & Sales Specialist
Endo Networks
09.2023 - 05.2025
- Consistently recognized as the top seller on my team, demonstrating exceptional sales performance and dedication.
- Collaborated with high-profile clients, including RBC and Gemsys, to advertise and promote their products.
- Conducted direct marketing campaigns both over the phone and in person, effectively communicating product benefits to potential customers.
- Enhanced customer engagement and satisfaction through personalized interaction and product knowledge.
Customer Service Representative
Dormez-Vous?/Sleep Country
Pointe-Claire, QC
02.2020 - 07.2023
- I consistently provided high customer satisfaction by resolving problems with knowledgeable and friendly service, upholding quality control policies and procedures.
- Answered incoming calls and emails, providing frontline customer support.
- Assisted clients with warranties, exchanges, deliveries, returns, and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated with sales associates, distribution centers, delivery drivers, manufacturers and technicians.
- Reference: Maggie Guerriero; 514-531-7913 | mguerriero.me@gmail.com
Account Executive
Hermes Direct
Montreal, QC
07.2019 - 09.2019
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Listened to customer needs to identify and recommend best products and services.
- Monitored my results through submission of reports.
Education
Bachelor of Arts - Urban Studies
Concordia University
Skills
- Skilled in communication
- Service quality compliance
- Team leadership experience
- Strong interpersonal skills
- Friendly, positive attitude
- Effective multitasking
- Salesforce proficiency
- Microsoft Excel
- Experienced in AutoCAD design
- Experienced with ArcGIS software
Languages
English
French
Timeline
Associate, Client Service Team
Dialectica
05.2025 - Current
Senior Marketing & Sales Specialist
Endo Networks
09.2023 - 05.2025
Customer Service Representative
Dormez-Vous?/Sleep Country
02.2020 - 07.2023
Account Executive
Hermes Direct
07.2019 - 09.2019
Bachelor of Arts - Urban Studies
Concordia University