Aidan Parnell
Ottawa,ON
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
7
7
years of professional experience
Work History
Owner
The Filth Fighters
10.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Customer Service Supervisor
Suds Car Wash
09.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to general manager
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created customer support strategies to increase customer retention.
Customer Service Sales Representative
Weed Man Lawn Care Services
03.2017 - 10.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Education
High School Diploma -
Holy Trinity Catholic High School
Kanata, ON06.2017
Skills
- Problem-Solving
- Customer Complaint Resolution
- Attention to Detail
- Call Center Experience
- Microsoft Office
- Computer Literacy
- Live Chat Support
- Critical Thinking
Languages
English
Timeline
Owner
The Filth Fighters
10.2020 - Current
Customer Service Supervisor
Suds Car Wash
09.2018 - 10.2020
Customer Service Sales Representative
Weed Man Lawn Care Services
03.2017 - 10.2018
High School Diploma -
Holy Trinity Catholic High School
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