Aidan Jackson
San Pedro
Summary
Dynamic Personal Security Specialist and Customer Service Representative with proven expertise in executive protection and conflict resolution. Excelled in high-stress situations at Goodwill Store, enhancing customer loyalty through empathetic dispute management. Skilled in defensive driving and effective communication, achieving a seamless blend of hard and soft skills tailored for secure and client-focused environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Security Specialist
Pure Heart Services
07.2022 - 11.2023
• Assisted clients to and from establishment.
• Securing Building and parking lot premises
• Securing owner of business with money transactions as well as opening and closing of establishment
Customer Service Representative
Goodwill Store
05.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
San Pedro High School
San Pedro, CA06-2022
Skills
- Travel Security
- Defensive Driving
- Self-defense techniques
- Executive protection
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Timeline
Personal Security Specialist
Pure Heart Services
07.2022 - 11.2023
Customer Service Representative
Goodwill Store
05.2022 - 02.2023
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
High School Diploma -
San Pedro High School
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