Aidan Hill Carnahan
Fortuna,CA
Summary
Devoted Funeral Counselor with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options. Detail-oriented apprentice embalmer and industrious with passion for serving others through seamless and peaceful funeral preparations.
Overview
10
10
years of professional experience
Work History
Manager/Apprentice Embalmer
Goble’s Fortuna Mortuary
11.2021 - 12.2025
- Provided outstanding customer support/guidance and service to grieving families
- Offered compassionate support to families while managing and planning funeral logistics in regards to funeral services and memorials
- Explained various options for burial, cremation, and memorial services to meet families needs
- Prepared all necessary documentation and legal forms
- Maintained records of funeral arrangements and financial transactions
- Collaborated with other funeral home staff and vendors
- Ability to operate embalming equipment and use embalming tools
- Understanding, knowledge, and experience with EDRS
- Stayed up to date with industry regulations and followed standards and procedures to maintain a safe work environment
- Answered calls to schedule appointments and meetings
- Submitted for policy authorizations, called to confirm eligibility when not available in the online portals for policy payments
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Prepared remains for services, viewings, and cremations.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Provided personal assistance, emotional support and personal care to clients.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Managed multiple tasks and met time-sensitive deadlines.
Front Office Supervisor
Kids Dental Park
04.2021 - 11.2021
- Provided outstanding customer support and service.
- Followed standards and procedures to maintain a safe work environment.
- Answered calls to schedule and reschedule appointments for patients.
- Submitted for insurance authorizations, called to confirm eligibility when not available in the online portals.
- Handled all requests from the Doctor and back staff
- Knowledge of HIPPA
- Account Payable/ Account Receivable
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Learned and adapted quickly to new technology and software applications.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
Operator
Bakersfield Mobile Notary and Officiant, Bakersfield CA
01.2016 - 11.2021
- Responded to all inquiries from the general public in a prompt and professional manner.
- Interpreted clients’ needs and introduced services that would perfectly fit those requirements.
- Implemented changes requested by clients’.
- Provided outstanding customer service and maintained positive relationships with all customers.
- Tracked income, labor and expenses
- Requisitioned new supplies and equipment.
- Maintained compliance with industry standards to perform all activities.
- Consistently assumed additional responsibilities and worked extended hours to meet needs of customers.
- Followed standards and procedures to maintain a safe work environment.
- Answered emails, phone calls and text messages to make appointments, reschedule, or cancel professionally.
- Prior to engaging in a full time position, handled owner’s online schedule and created appointments with clients.
Cross Trained Admin Asst. & Receptionist
Triangle Eye Institute
02.2020 - 04.2021
- Provided outstanding customer support and service.
- Followed standards and procedures to maintain a safe work environment.
- Answered calls to schedule and reschedule appointments for patients.
- Submitted for insurance authorizations, called to confirm eligibility when not available in the online portals.
- Handled all requests from the Doctor and his wife.
- Requisitioned all office supplies and equipment for front and back offices.
- Assisted with payroll and other HR resources.
- Cross trained throughout office along with back office duties.
- Working up patients, administering eye drops, & checking eye pressure.
- Setting up Botox trays for Doctor and assisting in the exam rooms.
- Knowledge and experience with OCT, Color Testing, Visual Fields, IOL Master, ERGs, RNFL, and other ophthalmology tests.
- Keeping relationships with pharmaceutical reps, setting up lunches for office, and keeping contracts for pharmaceutical purposes within clinic and surgery centers.
- Assisting in social media and website updates.
- Knowledge of HIPPA and PHI
- Account Payable/ Account Receivable
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Associate of Applied Science - Mortuary Science
Arapahoe Community College
Littleton, CO08.2025
HS Diploma - undefined
Centennial High School
Bakersfield, CA03.2016
Skills
- Business administration
- Regulatory compliance
- Inventory management
- Shift scheduling
- Funeral home equipment maintenance
- Professional appearance
- Grief counseling
- Administrative tasks
- Task prioritization
- Multi-line phone operation
- Call handling
- Appointment scheduling
- Reception management
Timeline
Manager/Apprentice Embalmer
Goble’s Fortuna Mortuary
11.2021 - 12.2025
Front Office Supervisor
Kids Dental Park
04.2021 - 11.2021
Cross Trained Admin Asst. & Receptionist
Triangle Eye Institute
02.2020 - 04.2021
Operator
Bakersfield Mobile Notary and Officiant, Bakersfield CA
01.2016 - 11.2021
HS Diploma - undefined
Centennial High School
Associate of Applied Science - Mortuary Science
Arapahoe Community College