- Coding and Programming
- Artificial Intelligence (AI) and Machine Learning
- Digital Art and Animation
- Theoretical Physics
Aidan Geffeney
Irvine
Summary
Developed exceptional communication and problem-solving skills in high-volume customer service environment, consistently addressing and resolving customer concerns efficiently. Proven ability to manage multiple tasks and maintain positive attitude under pressure. Seeking to transition into new field, leveraging strong customer interaction and relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tustin Hills Racquet Club
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with members through active listening skills, leading to higher retention rates and positive feedback from clients.
- Created and managed the club's email, as well as several google and excel sheets for organizing memberships.
- Handled technology related issues, such as faulty printers, Wi-Fi problems, and computer difficulties.
Tutor
Comprehensive College Prep
08.2021 - 12.2021
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Associate of Science - Physics
Irvine Valley College
Irvine, CA05-2026
Skills
- Customer service
- Patience and empathy
- Active listening
- Problem-solving skills
- Critical thinking
- Relationship building
- Computer proficiency
Interests
Timeline
Customer Service Representative
Tustin Hills Racquet Club
09.2023 - Current
Tutor
Comprehensive College Prep
08.2021 - 12.2021
Associate of Science - Physics
Irvine Valley College
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