Aidai Samatova
Los Angeles
Summary
Detail-oriented and reliable professional with experience in banking, administrative support, and retail management. Skilled in customer service, financial transactions, and office operations, with a proven ability to manage records, resolve issues, and improve efficiency. Seeking a banking or office role where I can contribute strong organizational and client-focused skills.
Overview
4
4
years of professional experience
Work History
Store Manager
Awesome Coffee
05.2024 - 03.2026
- Managed daily operations, staff, and scheduling.
- Ensured excellent customer service and resolved issues.
- Controlled inventory, ordering, and stock levels.
- Monitored sales, analyzed performance, and met targets.
- Trained, mentored, and motivated team members.
Customer Service Representative
Finca Bank
01.2023 - 12.2023
- Processed banking transactions efficiently and accurately.
- Promoted bank products and ensured policy compliance.
- Processed transactions promptly, maintaining high standards of customer service quality.
- Resolved customer inquiries through effective communication and problem-solving strategies.
Administrative Assistant
National Dong Hwa University
12.2021 - 12.2022
- Managed daily office operations, including calls and visitors.
- Prepared, edited, and formatted various documents and reports.
- Maintained organized digital and physical filing systems.
- Scheduled meetings, appointments, and travel arrangements.
Education
Bachelor - Computer Science and Information Engineering
National Dong Hwa University
Hualien, Taiwan09-2023
Bachelor - Business Administration
Westcliff University
Irvine, CA09-2025
Skills
- Customer Service & Client Relations
- Financial Transactions & Cash Handling
- Banking Operations & Policy Compliance
- Team Leadership, Training & Coaching
- Record Keeping & Documentation
- Microsoft Office (Excel, Word, Outlook)
Languages
English - Fluent
Russian - Native
Kyrgyz - Native
Timeline
Store Manager
Awesome Coffee
05.2024 - 03.2026
Customer Service Representative
Finca Bank
01.2023 - 12.2023
Administrative Assistant
National Dong Hwa University
12.2021 - 12.2022
Bachelor - Computer Science and Information Engineering
National Dong Hwa University
Bachelor - Business Administration
Westcliff University