Aida Vali
North York,ON
Overview
9
9
years of professional experience
1
1
Certification
Work History
PC Support Technician- PSC Elbow Support
SickKids Hospital
Toronto
10.2023 - Current
- Configured hardware like docking stations, monitors, and AIOs to optimize functionality at new PSC offices.
- Provided technical support to users on various PC systems and applications.
- Diagnosed and resolved system malfunctions or user errors.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Diagnosed and resolved connectivity challenges pertaining to the integration of Lenovo and Apple devices with docking stations, ensuring seamless functionality and user satisfaction.
- Responded to requests and incident tickets through the Service Desk, directing individuals for troubleshooting tasks either online or in person.
- Set up Zoom and Teams settings, including camera, voice, and microphone adjustments, for smoother video calls.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Produced status reports to assist the project team for better decision-making and progress tracking.
- Gathered customer feedback and used the data to improve project implementation and enhance satisfaction among users and departments.
- Resolved complex problems by working with other departments to provide solutions that meet user's needs.
- Developed strong relationships with users by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
PC Support Technician- EUDS Project
SickKids Hospital
Toronto
10.2022 - 10.2023
- Built around 2000 personalized laptops for EUDS users, adjusting app installations to fit their needs perfectly.
- Led the smooth upgrade of mini computers from HDD to SSD drives, boosting performance and efficiency.
- deployed and Guided users in setting up laptops, explaining hardware and software details for better use.
Network Administrator
World pharmacy
Canada
01.2022 - 08.2022
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Answering calls, texts, and emails regarding technical concerns
- Identifying mistakes or technical issues, then choose the best course of action
- Installing computer networks, connections and cabling
- Addressing problems in LAN infrastructure
- Conducting security assessments.
Computer Network Technician
Mondedashti Cement Company
Iran
01.2017 - 01.2021
- Monitoring and troubleshooting the Active Directory, DNS Server, DHCP Servers
- Performed network maintenance and system upgrades
- Analyzing and resolving technical all issues related to the Clients network such as Operating system, Network, and software
- Configuring and maintaining the Wireless Network
- Maintained IIS Server and File Server.
Computer Support Technician
Mondedashti Cement Company
Iran
01.2015 - 01.2017
- Installed and configured computer hardware, software, systems, networks, printers, and scanners
- Monitored and maintained Client systems
- Responded on time to service issues and requests
- Provided technical End-user support across the company (this may be in person or over the phone)
- Set up accounts for new users in Active Directory
- Repaired and replaced equipment as necessary for clients.
Education
Post-secondary program of Computer Systems Technician- Networking -
Centennial College- Canada
04.2022
BSc in Industrial engineering -
Azad University of Alborz- Iran
01.2014
Skills
- Hardware and Software
- Hardware Installation
- System Upgrades
- Application installations
- Inventory Control Systems
- Technical Support
- Troubleshooting and diagnostics
- Remote Support
- System Administration
- Incident Management
- Microsoft 365
- End-User Training
- Windows Server
- LAN
- Experience working with different OS such as Linux, MAC and Windows
- Virtualization Technologies
Certification
- IELTS grade:7
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Primavera 6
- PMBOK
- Microsoft Project
- Excel in Project Management
Timeline
PC Support Technician- PSC Elbow Support
SickKids Hospital
10.2023 - Current
PC Support Technician- EUDS Project
SickKids Hospital
10.2022 - 10.2023
Network Administrator
World pharmacy
01.2022 - 08.2022
Computer Network Technician
Mondedashti Cement Company
01.2017 - 01.2021
Computer Support Technician
Mondedashti Cement Company
01.2015 - 01.2017
Post-secondary program of Computer Systems Technician- Networking -
Centennial College- Canada
BSc in Industrial engineering -
Azad University of Alborz- Iran
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