Aida Uy
Abbotsford,BC
Summary
Dynamic professional with a proven track record at Starbucks Canada, excelling in customer service and food preparation. Skilled in time management and relationship building, I enhanced customer satisfaction through tailored beverage recommendations and efficient service. Committed to maintaining high sanitation standards while fostering a positive team environment. Multilingual with strong attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Barista
Starbucks Canada
11.2022 - Current
- Prepared high-quality beverages using espresso machines and manual brewing techniques.
- Delivered exceptional customer service by engaging with patrons and addressing their needs promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new team members on beverage preparation and customer interaction protocols.
- Developed expertise in product knowledge to provide tailored recommendations to customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Nutrition Support
Abbotsford School District
11.2018 - Current
- Developed and implemented menu plans, optimizing food quality and variety based on customer preferences.
- Oversaw daily cafeteria operations, ensuring compliance with health and safety regulations.
- Managed inventory control processes, reducing waste through effective stock management practices.
- Collaborated with vendors to negotiate contracts, securing high-quality supplies at competitive prices.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Implemented PRE ORDER online. lunch lines, decreasing overall wait times.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Implemented cost-control measures to stay within budget while still offering wide variety of meal options.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
- Streamlined cafeteria operations for increased efficiency and cost-effectiveness through proper inventory management.
- Developed creative menus to accommodate diverse dietary needs and preferences of students/customers.
- Maintained detailed records of sales, inventory, and employee performance, using data to make informed decisions about future operations.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Negotiated with vendors for better pricing on bulk food purchases, reducing overall food costs.
- Developed and implemented kitchen workflows to enhance efficiency and reduce food preparation time.
- Managed inventory levels, ensuring timely ordering of supplies to minimize waste and optimize costs.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Contractor
Interpretation and Translation Services
11.2013 - 12.2024
- Facilitated clear communication between parties in high-pressure environments.
- Translated complex legal documents ensuring accuracy and cultural relevance.
- Coordinated with healthcare professionals to provide interpretation for patient consultations.
- Developed glossaries of specialized terminology to enhance translation efficiency.
- Conducted thorough research on subject matter to ensure contextual understanding during assignments.
- Attended training programs to improve professional knowledge and interpretation skills.
Education
Management Information Systems
Philippine School of Business Administration
Manila, Philippines04-1998
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Food preparation
- Food handling
- Health and safety procedures
- Sanitation standards
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Microsoft Excel
- Administrative support
- Order processing
- Product knowledge
- Scheduling
- Follow-up skills
- Microsoft outlook
- Multilingual
Accomplishments
- Promoted to Coffee Master after twelve months.
Languages
English
Professional Working
Arabic
Limited Working
Tagalog
Native or Bilingual
Hookien
Elementary
Certification
- Food Safe 1
- Food Safe 2
- Super Host
- Canadian Language Benchmark
- Cake Decorating
Interests
- I enjoy helping others and giving back to the community
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Participating in cultural exchange programs and homestays
- Gardening
- Volunteering
- Watching Movies and TV Shows
- Hiking
- Reading
- Playing Sports
- Outdoor Recreation
- Music
- Crafting and DIY Projects
- Engaging in food photography and sharing culinary creations on social media
- Baking
- I enjoy cooking for friends and family gatherings
- Camping
- Growing herbs, vegetables, or fruits in home gardens
- Food Photography
- I have a passion for photography and editing photos
- I like trying new recipes and food trends
- Volunteering at community kitchens and food-related charities
- Photography
- Adventure Travel
- Artificial Intelligence (AI) and Machine Learning
- Bread Making
- Road Trips
- Fashion
- Cake Decorating
- Participating in fundraising events to support local charities, schools, or community projects
- Personal Development and Self-Improvement
Timeline
Barista
Starbucks Canada
11.2022 - Current
Nutrition Support
Abbotsford School District
11.2018 - Current
Contractor
Interpretation and Translation Services
11.2013 - 12.2024
Management Information Systems
Philippine School of Business Administration
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