Aida Salehi
Newmarket,ON
Summary
EXTRACIRRICULAR ACTIVITIES Studied in the Biomedical Sciences program at York University. Have also obtained secondary certificates related to customer service management through Udemy. Possessing over two years of experience in customer service through full-time, part-time and volunteer positions. Experienced in professional sales and business development through responsibilities in previous roles. Demonstrated leadership capabilities along with excellent organizational and problem-solving skills. Excellent computer and technology skills including Customer Relationship Management (CRM) & Microsoft Office. Motivated with strong oral, written and public presentation skills. Excellent time management skills with a proven track record of working successfully with a broad range of stakeholders. SUMMARY OF QUALIFICATIONS Ontario Secondary School Diploma
Overview
9
9
years of professional experience
Work History
Site Manager
Udemy
01.2021
- Handled 90+ calls daily, with duties including signing up new clients
- Retrieved customer data, presenting relevant product information, and cancelling services
- Trained two new employees in how to use real estate systems, entering customer data and organizing customer interaction logs
- Received an average 85% client satisfaction rating to date, 15% higher than company average
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.
Customer Service Fundamentals
York University
01.2019 - Current
Varsity Basketball
Castle Homes Company
01.2018 - Current
Volunteer
Margaret Bahen Hospice
01.2022 - 04.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Provided administrative support to department leads to help organize events and fundraisers.
- Assisted with special events and programs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Helping patients with talking with them and keep a positive and nice company
- Trying to mentally supporting the patients
Columbia International College, Bachelors of Biomedical Sciences
01.2015 - 01.2019
Columbia International College
01.2015 - 01.2019
Medical Administrator
William Osler Health System
01.2018 - 01.2018
- Individually administered over 300+ patients on any given day for their COVID-19 vaccination appointment
- Efficiently inputted patient information into programs such as Salesforce and
- VertoFlow after appropriate verification
- Successfully incorporated any COVID-19 related guidelines provided by the Ontario
- Ministry of Health such as changes in priority groups
- Effectively handled the management of 2500+ patients in/out of the clinic to gain customer satisfaction and quality outcome.
Healthcare Team Lead
St. Joseph Health Centre
01.2017 - 01.2018
- Supported staff and patient COVID-19 screening by following hospital provided questionnaire along with consistently applying COVID-19 protocols
- Utilized MediTech for outpatient and care-partner appointment registration along with any further patient queries
- Managed patient flow and appointment confirmation of frontline workers at the
- COVID-19 Vaccine Clinic
- Assisted in accurately recording and organizing clinical call logs
- Efficiently maintained communication with nurses when delivering/ picking up items on behalf of patients and visitors.
Customer Service Associate Promoted
Winners Canada
01.2016 - 01.2017
- From Cashier to Customer Service Representative within 6 months of employment due to exceptional management skills
- Handled customer inquires, complaints, billing questions, and payment requests in an extremely professional manner
- Resolved an average of 100+ customer inquires in any given week
- Consistently met performance benchmarks in speed, accuracy, and volume
- Learnt, referenced, and applied product knowledge information to assist customer concerns
- Improved company customer experience by providing bilingual support
Education
Bachelor of Science - Bio Medical Science
York University
Toronto, ON05.2026
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Columbia International College
2019
Skills
- Detail-orientation
- Customer service
- Relationship building
- Microsoft Outlook products
- Qualitative and quantitative market research
- Organization and record keeping
- Leadership
- Problem solving
- Public presentation
- Computer and technology
- Management of multiple deliverables and tight deadlines
Timeline
Volunteer
Margaret Bahen Hospice
01.2022 - 04.2022
Site Manager
Udemy
01.2021
Customer Service Fundamentals
York University
01.2019 - Current
Varsity Basketball
Castle Homes Company
01.2018 - Current
Medical Administrator
William Osler Health System
01.2018 - 01.2018
Healthcare Team Lead
St. Joseph Health Centre
01.2017 - 01.2018
Customer Service Associate Promoted
Winners Canada
01.2016 - 01.2017
Columbia International College, Bachelors of Biomedical Sciences
01.2015 - 01.2019
Columbia International College
01.2015 - 01.2019
Bachelor of Science - Bio Medical Science
York University
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Columbia International College
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