AIDA LOTFIFARD
Toronto,ON
Summary
Experienced Information and Referral Specialist fluent in English and Farsi, conversant in French. Dedicated to facilitating seamless integration and fostering multicultural engagement for newcomers. Eager to leverage expertise in settlement support and community engagement to excel in the role of Newcomer Information Referral Specialist at YMCA GTA NEWCOMER INFORMATION CENTER.
Overview
2
2
years of professional experience
Work History
Information and Referral Specialist
YMCA of Greater Toronto - NEWCOMER INFORMATION CENTER
11.2022 - Current
- Perform needs assessment and referral services, offering members guidance on available services tailored to their immigration status, aligning with regulations of Immigration, Refugees, and Citizenship Canada (IRCC)
- Research, collect and organize settlement-related information, ensuring information is relevant, accurate and up to date
- Conduct community outreach, building and cultivating relations with partners and prospective partners and engage in promotional events, strengthening community ties
- Facilitate information sessions for newcomers on Money Management, Workplace Culture and ABCs of Volunteering in Canada and events related to settlement and integration
- Collaborate with ethno-cultural communities and agencies to enhance settlement support
- Deliver interpretation and translation services to bridge language gaps
- Enter information into central database such as iCare and Salesforce - Provide comprehensive support to a diverse range of newcomers across Canada, assisting an average of 6 clients daily to facilitate successful settlement plans
- Proficiently trained and mentored newly hired Information Referral Specialists, equipping them with the knowledge and skills required for effective job performance and customer service excellence.
Administrative Representative Intake Worker
YMCA of Greater Toronto - NEWCOMER INFORMATION CENTER
10.2021 - 10.2022
- Managed appointment scheduling and generated intake reports to improve program operations
- Provided informative responses to telephone inquiries and organized monthly Zoom sessions
- Compiled client records and maintained accurate documentation.
Education
Bachelor’s - French literature
AZAD UNIVERSITY OF TEHRAN
Skills
- Settlement Support
- Community Engagement
- Workshop Facilitation
- Microsoft Office Suite
- Sensitivity to Immigrant and Refugee Issues
Accomplishments
- Cyber Security (March 2023) - Standard First Aid & CPR/AED Level C - Canadian Red Cross (September 2021)
- Volunteer Experience: - Event Planner, CULTURELINK, Toronto, ON (October 2023 - Present) - English Conversation Group Facilitator, YMCA of Greater Toronto - NEWCOMER INFORMATION CENTER, Toronto, ON (August 2021 - December 2021)
Timeline
Information and Referral Specialist
YMCA of Greater Toronto - NEWCOMER INFORMATION CENTER
11.2022 - Current
Administrative Representative Intake Worker
YMCA of Greater Toronto - NEWCOMER INFORMATION CENTER
10.2021 - 10.2022
Bachelor’s - French literature
AZAD UNIVERSITY OF TEHRAN
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