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Hi, I’m
Aida Hatamian
TORONTO,ON
Summary
Results-oriented Operations Manager and General Manager with over 11 years of leadership in retail, franchise, manufacturing, and service sectors. Skilled in team leadership, business performance enhancement, and operational management in high-pressure environments. Committed to driving results and fostering customer-centric organizations.
Overview
11
years of professional experience
Work History
INS MarketToronto, Ontario
General Manager
11.2020 - 04.2026
Job overview
- Directed multi-location retail operations across a franchise network, ensuring consistent execution of operational standards, customer experience, and financial performance.
- Led recruitment, onboarding, training, scheduling, and performance management for teams of up to 15 employees per location.
- Managed sales performance, labour costs, inventory control, budgeting, and expense management to achieve profitability targets.
- Drove sales growth initiatives, merchandising strategies, and local marketing efforts that contributed to significant revenue increases in select locations.
- Collaborated with franchise owners and senior leadership to implement operational improvements, standardize processes, and support business expansion initiatives.
Palmyra Stone Inc.Esfahan, Isfahan
Operations Manager
09.2015 - 08.2020
Job overview
- Managed day-to-day operations for manufacturing and installation projects in a high-volume environment.
- Supervised production, warehouse, inventory, logistics, and customer service teams.
- Coordinated supplier relationships, purchasing, deliveries, and material inventory to meet production schedules.
- Improved operational efficiency through workflow optimization and process improvements.
- Managed staffing, training, performance coaching, and succession planning for operational employees.
- Ensured quality standards, workplace safety, and compliance with company policies.
- Collaborated with sales, finance, and project teams to ensure timely project completion and customer satisfaction.
- Resolved operational issues involving scheduling, supply delays, and customer concerns while maintaining service quality.
Education
York UniversityToronto
B.Comm from Bachelor of Commerce
06-2016
York UniversityToronto
BBA from Business Administration
06-2015
University Overview
- Dean's List
- Scholarship Recipient
- Professional Affiliations: Golden Key International Honors Society
Skills
Multi-Unit Operations Management
P&L Management
Strategic Planning & Execution
Team Leadership & Development
Recruitment & Succession Planning
Sales Growth & Revenue Optimization
Budgeting & Cost Control
Process Improvement & Operational Excellence
Inventory, Supply Chain & Vendor Management
Customer Experience Management
KPI Analysis & Performance Management
Project Management & Cross-Functional Collaboration
Loss Prevention & Risk Management
Change Management & Problem Solving
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
Golden Key International Honors Society
Timeline
General Manager
INS Market
11.2020 - 04.2026
Operations Manager
Palmyra Stone Inc.
09.2015 - 08.2020
York University
B.Comm from Bachelor of Commerce
York University
BBA from Business Administration