Aida Gonzalez

• Training & Development: Led onboarding and training for new hires and existing associates across the region, ensuring consistent performance and operational excellence.
• Regulatory Compliance: Ensured pharmacy adherence to state and federal regulations, focusing on patient safety, HIPAA, and licensing standards.
• Operations Support: Provided technical and operational assistance to pharmacies, managing technician schedules and overseeing workflow optimization.
• Inventory & Waste Management: Directed regional inventory control efforts, reducing waste while ensuring medication availability and operational efficiency.
• Auditing & Documentation: Conducted in-store audits and supported third-party audit processes, ensuring regulatory readiness and compliance with corporate policies.
• Prior Authorization Management: Facilitated timely medication access by coordinating prior authorization processes between providers, patients, and insurers using CoverMyMeds.
• Patient Adherence Support: Enhanced patient health outcomes by monitoring and educating on medication adherence, ensuring consistent follow-up.
• Clinical Support: Assisted with medication dispensing and therapy management, under the supervision of pharmacists, to improve patient care and health outcomes.
• Immunization Administration: Administered immunizations to patients, ensuring proper documentation and adherence to immunization schedules.

• Committed to delivering excellent customer service while working in a high volume, fast-paced environment.
• Oversaw daily operations of the pharmacy department, including supervising staff members, assigning tasks, and resolving conflicts.
• Provided clinical services such as medication therapy management and immunizations.
• Effectively communicated with insurance companies, patients, and healthcare providers regarding billing inquiries.
• Maintained effective inventory management practices to minimize waste and maximize profits.