Hi, I’m
Aida Dasarband
Vaughan,ON
Summary
Proven in elevating customer satisfaction and streamlining operations, I excelled at Hero Certified Burgers by mastering problem-solving and team leadership. My adeptness in customer service and import/export coordination, coupled with a knack for fostering vendor relationships, significantly enhanced operational efficiency and client loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level import and export coordinator position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
Work History
Hero Certified Burgers
Customer Service Cashier
09.2022 - Current
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Sporting Life
Customer Service Representative
12.2023 - 05.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
GOL Electronic
Import Specialist
01.2016 - 01.2020
Job overview
- Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
- Optimized inventory management processes by accurately forecasting demand for imported items.
- Managed relationships with customs brokers, resulting in expedited clearance of shipments.
- Facilitated training programs to educate team members on import regulations, enhancing overall understanding within the organization.
Sorena
Import and Export Coordinator
11.2010 - 11.2015
Job overview
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
Education
Azad University South Branch, Tehran,Iran
Bachelor of Science from Mathematics
07.2010
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Drawer management
- Problem-Solving
- Reliable and Responsible
- Team Collaboration
- Team Leadership
- Employee Training
Languages
English
Professional Working
Persian
Native or Bilingual
Turkish
Limited Working
Timeline
Customer Service Representative
Sporting Life
12.2023 - 05.2024
Customer Service Cashier
Hero Certified Burgers
09.2022 - Current
Import Specialist
GOL Electronic
01.2016 - 01.2020
Import and Export Coordinator
Sorena
11.2010 - 11.2015
Azad University South Branch
Bachelor of Science from Mathematics
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