Aida Carrillo
Encinitas,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Encinitas, CA
09.2015 - Current
- Regularly evaluated employee skills and knowledge, training and mentored individuals to improve on skills
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Placed daily and weekly orders for store supplies
- Created an excellent coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
Office Manager
Annie Bang Photography
Carlsbad, CA
10.2023 - 03.2025
- Organized client files, contracts, and paperwork (digital & physical)
- Managed office supplies and studio equipment inventory
- Responded to client inquiries via phone, email, and social media in a timely and professional manner
- Sent proposals, contracts, and invoices to clients
- Researched cost-effective vendors for printing, photo books, framing, and other services
- Managed client deposits, payment reminders, and overdue balances
- Maintained a tidy and professional workspace.
- Oversaw scheduling for shoots, consultations, and meetings
- Tracked studio expenses, invoices, and payments
- Coordinate with second shooters, assistants, and vendors as needed
Specialized Academic Instruction Assistant
Classical Academy High School School
Escondido, CA
08.2021 - 06.2023
- Provided individualized supervision and instruction to 5 assigned students and additional support to the core classroom staff
- Monitored students’ performance, under the guidance of assigned classroom teachers, to provide feedback to students, teachers and/or others involved in the provision of services in accordance with an IEP
- Recognized triggers that stimulate unsafe and highly disruptive behaviors in students to apply the early intervention strategies and prescribed behavior modification techniques to de-escalate the unsafe student behavior
- Completed accurate and timely documentation on student’s behavior as outlined by school procedures; reported observations to relevant staff and made recommendations based on observations
Education
Bachelor's - Human Development
California State, University of San Marcos
San Marcos, CA05-2020
Skills
- Customer Service
- Team leadership
- Collaborative work
- Fluent in two languages
- Effective problem resolution
- Interpersonal communication skills
- Retail operations management
Certification
- CPR and First Aid Certified
- American Red Cross
Timeline
Office Manager
Annie Bang Photography
10.2023 - 03.2025
Specialized Academic Instruction Assistant
Classical Academy High School School
08.2021 - 06.2023
Shift Supervisor
Starbucks
09.2015 - Current
Bachelor's - Human Development
California State, University of San Marcos