Aida Allague
St. Paul,AB
Summary
Proactive Unit Clerk and Administrative Support III with extensive experience in handling multi-line phone systems and managing high-volume calls. Skilled in preparing admission charts, safeguarding confidential records, and creating professional presentations. Strong knowledge of HIPAA compliance, medical terminology, and patient scheduling, contributing to efficient and effective healthcare operations.
Overview
2
2
years of professional experience
Work History
Unit Clerk
Alberta Health Services
02.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
Administrative Support III
Alberta Health Services
10.2022 - Current
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Prepared professional presentations for executive-level meetings using advanced PowerPoint skills.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
Education
Office Administration
EastWest Colleg of Business And Technology
07.2023
Medical Office Assistant
EastWest College of Business And Technology
10.2021
Skills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Reception Management
- Medical Terminology
- Electronic Charting
- Patient Scheduling
- Transcribing orders
Timeline
Unit Clerk
Alberta Health Services
02.2023 - Current
Administrative Support III
Alberta Health Services
10.2022 - Current
Office Administration
EastWest Colleg of Business And Technology
Medical Office Assistant
EastWest College of Business And Technology
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