Aicha Tanjaoui- Herbert
Edmonton,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Valid First Aid, CPR, and WHMIS certification Clean criminal record, and up to date immunizations Computer proficiencies include Microsoft Word, Excel and Outlook
Overview
15
15
years of professional experience
Work History
Medical Office Assistant
Ace Medical Clinic
02.2022 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used Telus Wolf Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Restaurant Manager
Oliveto Tarttoria
12.2016 - 09.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
MEDICAL OFFICE ASSISTANT TRAINING
Rabbit Hill Clinic
10.2021 - 11.2021
- Followed instructions,gained experience and developed my skills
- Taking Patients Vitals
- Used Health Quest Software to schedule appointments for doctor visits and procedures
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
FRONT DESK RECEPTIONIST
Canada mat
07.2021 - 10.2021
- Direct internal and external communications to proper department, including 20 + daily telephone, email, mail, and walking customers
- Maintain office supply inventory and place order as needed
- Following up with customers post-sale to determine their satisfaction levels
- Ordering supplies and materials as needed by the production team
RESTAURANT SUPERVISOR
Donair Zone and Smoothies LTD
02.2013 - 08.2015
- Coaching team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Exhibiting thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Developing and maintaining exceptional customer service standards
FRONT DESK RECEPTIONIST
P&O Cruises
02.2009 - 01.2012
- Warmly greeting incoming guests, issuing room keys and providing information regarding policies and amenities
- Answering phones, responded to customer inquiries and transferred calls to appropriate staff members
- Working hard and professionally to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
Education
Medical Office Administration Diploma -
CDI College
Edmonton, AB11.2021
Hospitalité Management / Chef Diploma - Culinary Arts
Epimot École Hôtelière
Casablanca, Morocco06.2008
Skills
- Multitasking and organization
- Problem-solving
- Attention to detail
- Office administration
- Positive attitude
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Medical Office Assistant
Ace Medical Clinic
02.2022 - 09.2023
MEDICAL OFFICE ASSISTANT TRAINING
Rabbit Hill Clinic
10.2021 - 11.2021
FRONT DESK RECEPTIONIST
Canada mat
07.2021 - 10.2021
Restaurant Manager
Oliveto Tarttoria
12.2016 - 09.2023
RESTAURANT SUPERVISOR
Donair Zone and Smoothies LTD
02.2013 - 08.2015
FRONT DESK RECEPTIONIST
P&O Cruises
02.2009 - 01.2012
Medical Office Administration Diploma -
CDI College
Hospitalité Management / Chef Diploma - Culinary Arts
Epimot École Hôtelière
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