Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Experience
Languages
Timeline
Generic

Aicha Belizidia

Orleans,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Onyx Community service center

Ottawa
2022.09
  • Reviewing patients’ files
  • Learning how to speak with patients who are struggling with mental health and addictions
  • Working in a team setting
  • Can work under stress
  • Dealing with irritated or angry patients.

CUSTOMER SERVICE REPRESENTATIVE AND SALES AGENT

MSI Bell Canada
2023.05 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Collaborated with team members to develop best practices for consistent customer service delivery
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Managed high-stress situations effectively, maintaining professionalism under pressure.

Rogers/Sitel care agent

2023.02 - 2023.05
  • Know how to use different applications and softwares
  • Can multitask
  • Handling phone calls from customers
  • Provide great customer service
  • Have lots of knowledge when it comes to technical issues and how to solve them
  • Skills in using a computer
  • Work under pressure
  • Great communication skills between coworkers and managers.

Caldwell family center

Ottawa
2022.09 - 2022.11
  • Interact with clients at drop-in center
  • Support the social service worker with outreach activities
  • Supporting volunteers and assisting clients
  • Dealing with every client, and helping them depending on their needs
  • Interact with diverse immigrant populations and those new to Canada.

Cashier

Walmart super center
2022.07 - 2022.09
  • Providing great customer services
  • Handling large amounts of money and keeping it secure
  • Working in a team setting with other employees
  • Can work under stress
  • Dealing with irritated or angry customers.

Education

High School Diploma -

Ecole Secondaire Publique De La Salle
Ottawa, ON

Bachelor of Science - Biotechnology

Cite Collegiale
Ottawa, ON

Diploma in Addictions and Community Services Worker -

Willis College
Ottawa, ON
11.2022

Skills

  • Creative and open minded
  • Can work great in a group setting
  • Communication skills
  • Very organized and punctual
  • Fluent in three languages (Arabic, French and English)
  • Fast learner
  • Computer knowledge
  • Great leader
  • Get along with people easily
  • Provide great customer services

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • Certified with the first aid and CPR – level C (2022)
  • ASIST (applied Suicide intervention Skills Training)
  • Nonviolent Crisis Intervention

Volunteer Experience

  • CO-OP at Chartwell retirement residence, Chartwell Residence, Ottawa, ON, 04/2015, 05/2015, Worked with the elderly. Assist those with limited mobility. Worked in the front counter to monitor any calls for help. Respond to any call for help or assistance.
  • CHASEO volunteering (CO-OPERTIVE HOUSING ASSOCIATION OF EASTERN ONTARIO), Carleton University, Ottawa, ON, 05/2015, Helped preparing the tables for compagnies. Assist people and directing parking. Providing assistance for booths. Cleaning after event.
  • Food Bank Ottawa, Ottawa Food Bank, Ottawa, ON, 03/2015, Providing meals for the people struggling financially. Restocking the pantry. Assisting clients and referring them to community services. Keeping track of visits at the food bank.

Languages

English
Full Professional
French
Full Professional

Timeline

CUSTOMER SERVICE REPRESENTATIVE AND SALES AGENT

MSI Bell Canada
2023.05 - Current

Rogers/Sitel care agent

2023.02 - 2023.05

Onyx Community service center

Ottawa
2022.09

Caldwell family center

Ottawa
2022.09 - 2022.11

Cashier

Walmart super center
2022.07 - 2022.09

High School Diploma -

Ecole Secondaire Publique De La Salle

Bachelor of Science - Biotechnology

Cite Collegiale

Diploma in Addictions and Community Services Worker -

Willis College
  • Certified with the first aid and CPR – level C (2022)
  • ASIST (applied Suicide intervention Skills Training)
  • Nonviolent Crisis Intervention
Aicha Belizidia