Ai'ana Gi
San Francisco
Summary
Focused Practice Coordinator with proven success in managing administrative operations. Known for effectively coordinating schedules, improving patient flow, and enhancing office efficiency. Demonstrated ability to manage multi-disciplinary teams and streamline processes to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Practice Coordinator
One Medical
01.2025 - Current
- Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring task qgueues, adherence to standard work, conducting end of month practice operations such as publishing shift schedules for both administrative and clinical staff.
- Provide team support and leadership through training, coaching, and mentoring of team members and team recognition.
- Drive performance improvement through active daily management, including office huddle facilitation ad monitoring performance metrics.
- Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts.
- Support the financial health of the practice through office budget review and managing copay and revenue cycle.
- Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed.
- In partnership with the clinical leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health.
- Use impeccable customer service skills to create great interactions and effective communication in all patient interactions and ensure a fluid and positive in office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance.
- All front house duties including check ins/ check outs, insurance verification, printing paperwork, tasks, prepping tests, tasking to service level expectations, perform opening/closing duties/ daily office upkeep as required, including maintaining the look and feel of both the patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT request as encountered.
Shift Lead
One Medical Group
12.2020 - 12.2024
- Create successful work schedules and ensure coverage for administrative staff to maintain deadlines and fully staff shifts.
- Inventory materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Collaborate with manager on accounting, budgeting, and financial reporting.
- Address and mitigate patient or team member issues.
- Communicate effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Office liaison for any office needs while manager is off site.
- Coached patients on self-advocacy.
- Educate patients on insurance and healthcare plans.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Managed caseload of more than 20 patients
Administrative Assistant
1Life Healthcare Inc.
11.2018 - 12.2020
- Performed general administrative duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Efficiently performed insurance verification, pre-certifications and pre-authorization functions.
- Educated patients about billing, payment processing, support policies and procedures.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
Relief Manager
Public Storage
06.2014 - 10.2018
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Coordinated appointments for prospective customers and processed paperwork for rental agreements.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Ordered and distributed office supplies while adhering to fixed office budget.
Education
No Degree - Biological Science
California State University - East Bay
Hayward, CASkills
- Medical Administration Expertise
- Inventory and Supply Management
- Patient Intake
- Medical Billing and Coding
- Detail-Driven Accuracy
- Strong interpersonal skills
- Efficient and reliable team player
- Written And Verbal Communication
Timeline
Practice Coordinator
One Medical
01.2025 - Current
Shift Lead
One Medical Group
12.2020 - 12.2024
Administrative Assistant
1Life Healthcare Inc.
11.2018 - 12.2020
Relief Manager
Public Storage
06.2014 - 10.2018
No Degree - Biological Science
California State University - East Bay
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