Summary
Overview
Work History
Education
Skills
Timeline
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Ai Kaga

Whitby,ON

Summary

Dynamic professional with a proven track record at Concentrix, achieving a 98% accuracy rate in content moderation. Expert in enhancing online community standards and experienced in bakery operations management. Skilled in CRM platforms and bilingual in English and Japanese, demonstrating exceptional communication and collaboration abilities.

Overview

5
5
years of professional experience

Work History

Content QC Specialist

Concentrix
11.2022 - Current
  • Achieved an accuracy rate of over 98% in moderating user-generated content, minimizing errors and fostering a safe, respectful online community
  • Effectively reviewing over 3,000 user-created contents per week, ensuring timely processing while maintaining exceptional quality
  • Monitored and flagged harmful content, including hate speech, graphic violence, and misinformation, through automated tools and manual review, while adhering to provided guidelines and ensuring legal and ethical standards
  • Responsible for adapting to ongoing policy revisions and providing weekly reports on user behavior trends, emerging issues, and global events

Store Manager

Cheese Garden
06.2021 - 09.2022
  • Analyzed the consistency and quality of bakery products, managed inventory for bakery and other supplies stock
  • Planned, scheduled and supervised all daily bakery production and operations
  • Supervised all employees, ensuring that the standards of both products and service meet our SLA’s
  • Was responsible for on-boarding of new staff with detailed training, as well as creating and managing the weekly schedule
  • Created and managed the sales report analysis with weekly one-on-one meetings with upper management to effectively plan production and improve the company’s sales and promotional goals

Barista/Baker

Cheese Garden
03.2020 - 08.2021
  • Applied communication and problem-solving skills to enhance customer experience and increase engagement
  • Maintained customer satisfaction by providing thoughtful and efficient service
  • Operated bakery appliances, including ovens and commercial mixers, and ensured machine safety for all staff
  • Handled cash register responsibilities, answered customer questions and took orders via telephone
  • Managed company’s online website, partners and services

Assistant Manager

Cheese Garden
01.2021 - 06.2021
  • Ran bakery goods production schedule and supervised daily product orders
  • Supervised a team of 4 bakers and performed quality checks of cakes and pastries
  • Worked directly with store managers, ordering supplies and accurately recording sales and loss data
  • Maintained records of daily, weekly and monthly revenues and expenses
  • Trained new individuals and existing team members on bakery processes and procedures

Administrative Assistant

Educarion Prime
02.2020 - 04.2020
  • Arranged and conducted orientation for new students; answering all inquiries in a professional manner
  • Was responsible for registering, processing and updating student records; maintaining confidentiality and accuracy
  • Perform general office duties, including answering all incoming and outgoing mail and phone calls
  • Optimized student educational strategies by providing guidance with courses, progression and career options

Education

Bachelor of Arts - Psychology

Algoma University
Sault Ste. Marie, ON
06-2019

Diploma - English

Japan College of Foreign Languages
Shinjuku, Tokyo
03-2015

Skills

  • Excellent time management and organizational skills
  • Fast-paced learner, adaptable to new environments
  • Strong collaboration and communication skills
  • Detail oriented multi-tasker skilled in prioritizing tasks
  • Strong critical thinking and problem-solving skills
  • Excellent written and verbal communication skills
  • Fluency in English and Japanese
  • Proficient in Microsoft Office Suite, CRM software, Social Media Platforms

Timeline

Content QC Specialist

Concentrix
11.2022 - Current

Store Manager

Cheese Garden
06.2021 - 09.2022

Assistant Manager

Cheese Garden
01.2021 - 06.2021

Barista/Baker

Cheese Garden
03.2020 - 08.2021

Administrative Assistant

Educarion Prime
02.2020 - 04.2020

Bachelor of Arts - Psychology

Algoma University

Diploma - English

Japan College of Foreign Languages

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Ai Kaga