AHZIA HESTER

Resolved complex member inquiries and account issues independently, utilizing deep knowledge of CU So Cal products and digital banking channels to educate members on self-service opportunities.

Processed high-volume financial transactions—including deposits, withdrawals, and transfers—with 99.9% accuracy, ensuring strict adherence to CU So Cal policies and regulatory requirements like Regulation CC and the Bank Secrecy Act (BSA).

Maintained and balanced cash drawers daily within established limits, accurately completing all related documentation and assisting with branch-wide balancing procedures to ensure zero discrepancies.

• Organized and performed 80+ live events including DJ sets and rap performances across the midwest.
• Opened for nationally recognized artists such as Swae Lee, GZA, Cautious Clay, and Afroman, drawing audiences of 100–500+.

• Processed an average of 75+ daily transactions, including deposits, withdrawals, and loan payments with 100% compliance.
• Assisted clients with account inquiries and recommended financial products leading to 20% increase in client account upgrades.
• Maintained 100% balancing accuracy across all daily cash drawer reconciliations.

• Stocked and rotated electronic inventory regularly.
• Greet guest, discuss products, and ring out guest to help drive sales.
• Recognized for consistently delivering high guest satisfaction scores via holiday feedback surveys.

• Resolved billing and device issues for 50+ customers weekly, maintaining a 95% customer satisfaction rate.
• Upsold accessories and insurance packages, increasing average transaction value by $75.
• Consistently exceeded monthly sales targets by 10–20%, specializing in bundled service plans and device upgrades.

• Educated clients about the quality, value, and catalog of products to help aid customer buying decisions.
• Diagnosed and resolved 1000+ hardware/software issues on Apple and Windows devices.
• Maintained 98% accuracy on ticketing and diagnostic documentation in a high-volume environment.