AHTZIRI MORA ROMERO

• Assisted customers with product selection, styling guidance, and personalized service on sales floor.
• Processed transactions accurately using POS systems, including purchases, returns, and exchanges.
• Promoted store credit applications and loyalty programs through product-focused conversations.
• Restocked inventory and ensured merchandise availability across assigned departments.

• Implemented individualized behavioral intervention plans to support clients' developmental goals.
• Conducted assessments to evaluate client progress and adjust strategies as needed.
• Collaborated with multidisciplinary teams to enhance client care and support.
• Communicated effectively with clients and families to build trust and ensure understanding of interventions.
• Documented client progress and maintained accurate records in accordance with agency protocols.

• Assisted guests with unloading and loading to remain compliant with safety regulations.
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
• Pulled down safety bars and secured riders according to specified attraction details.
• Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
• Collaborated with cast members to resolved attractions issues and ensure guests’ satisfaction.

• Provided financial services and financial education to customers seeking loans and credit development.
• Developed data entry skills by utilizing Excel and other related programs to collected sensitive information from customers.
• Utilized different forms of excel worksheets to track loan applications, digitization, referrals, and other position related responsibilities.
• Organized packages shipment and completed monthly audits.
• Managed large amount of cash handling by following safety LOOMIS and the company protocols.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Collaborated with fellow sales team members to achieve group targets, frequently exceeding credit goals and online sales goals.
• Processed orders through online platform and coordinated product deliveries.
• Listened to customer needs to identify and recommend optimal Home Department selections.
• Assisted with purchases, locating items, and signing up for rewards programs.

Certification