Ahsanul Haque Chowdhury
Sudbury
Summary
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Customer Service Executive
Your Independent Grocer
05.2023 - Current
- Provide excellent customer service and positively engage with all customers.
- Accurately accounts for cash and coupon, lottery, and PC Optimum
- Controls cash, lottery, and stamp inventory
- Ensures proper documentation is completed concerning customers' receipt and return of goods
- Merchandises and maintains designated areas (i.e., facing, signing, labeling, etc)
- Documented customer interactions in system for future reference.
- Resolved issues by providing accurate information and guidance.
- Assisted customers with inquiries and complaints through phone and email communication.
Customer Service Manager
Telenor Group (Grameenphone Limited)
06.2012 - 02.2015
- Provide coaching, mentoring, and performance feedback to team members as opportunities arise to improve the handling of customer calls, escalations, or other situations as they develop
- Answer internal customer inquiries and resolve complex internal and external customer conflicts regarding account status, order entry, back-orders, return procedures, billing, purchase orders, and other areas by company and departmental procedures
- Consistently demonstrate enthusiasm, patience, and understanding
- Assist with other departmental-level responsibilities as assigned
- Deals with the more complex problems and escalation
- Be involved in hiring, arranging training, performance reviews, and team goals
- Participate in meetings to resolve problems, formulate plans, and modify processes
Accounts & Customer Service Manager
Prime Bank Limited
08.2018 - 04.2023
- Proactively engage with clients in all areas of the branch and the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Respond to client-initiated contact, assisting them with a full range of financial transactions
- Proactively take ownership of resolving and preventing client banking problems
- Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and targeted expert advice
- Educate clients on the features and benefits PBL products and services offered, and help clients with digital, banking including mobile, ATM, and online banking
- Help manage incoming communications from clients, Advisors, and other internal and external partners
- Maintain existing client accounts and identify opportunities to contact clients: manage timelines and key dates for accounts
- Input of financial requisitions, and payment requests, monitoring issuance of purchase orders, review accounts payable information relating to vendor inquiries, tracking ledger activity
- Monthly Finance Accrual submission to Finance - required submission prior to month-end to Finance, based on reconciliation of completed activity, available for questions from Finance prior to and after month-end
- Analysis and reconciliation of accounts
- Taking a proactive approach to discovering customer's needs and listening to understand what they are asking for
- Nurturing rich, long-standing relationships
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
Administration Associate
British Council Bangladesh
10.2015 - 07.2018
- Responsible for managing office supplies stock and placing orders
- Manages relationships with vendors and suppliers and holds them to account for delivering services
- Inventory management, securities, stationery, and utilities
- Managing admin vendors and external events
- Facilitate customer clearance, including visa and air freight
- Manages relationships with clients/partners/stakeholders at appropriate levels
Education
BBA - Marketing
United International University
02-2015
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Client engagement
- Presentation skills
- Online chat and email
- Relationship building
- Product sales
- Call center experience
- Team training and development
- CRM software
Languages
English
Professional Working
License
Full G License with Vehicle.
Timeline
Customer Service Executive
Your Independent Grocer
05.2023 - Current
Accounts & Customer Service Manager
Prime Bank Limited
08.2018 - 04.2023
Administration Associate
British Council Bangladesh
10.2015 - 07.2018
Customer Service Manager
Telenor Group (Grameenphone Limited)
06.2012 - 02.2015
BBA - Marketing
United International University
Similar Profiles
Todd LavigneTodd Lavigne
Grocery Manager at Your Independent GrocerGrocery Manager at Your Independent Grocer
Ingrid MenjivarIngrid Menjivar
Cashier/Cashier Service at Your Independent GrocerCashier/Cashier Service at Your Independent Grocer
Ali AlrubaiyAli Alrubaiy
Grocery Clerk at Your Independent GrocerGrocery Clerk at Your Independent Grocer