Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Certification
Timeline
Generic

AHRNILYN BARETE

Edmonton,Canada

Summary

Seeking a challenging opportunity within a reputable organization to leverage my extensive knowledge and skills gained from 5 years of combined banking experience. Committed to building strong relationships with clients and colleagues while showcasing my expertise in investment selling.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

TD Bank
08.2023 - Current
  • Developed and implemented strategies to attract new customers and cater to the specific needs of new immigrants to Canada
  • Opened basic accounts and provided promotional offers to encourage account opening
  • Evaluated clients' creditworthiness and offered and processed credit products such as Unsecured Loans, Consolidation Loans, Lines of Credit, and Credit Cards
  • Analyzed credit bureau reports to make informed decisions on loan approvals and structured deals appropriately
  • Conducted thorough interviews with clients and utilized both bank guidelines and personal knowledge to recommend products that aligned with their financial goals
  • Demonstrated leadership skills by guiding a team of front-line Customer Experience Associates (CEAs) in achieving sales targets while providing superior customer service
  • Provided proactive advice to clients during their interactions with CEAs at the front line
  • Possess extensive knowledge of bank products and actively participated in programs designed for acquiring new customers.

Customer Experience Associate

TD Bank
05.2022 - 08.2023
  • Handled daily financial transactions such as cash and cheque deposits, withdrawals, transfers, wire transfers, loan, and mortgage payments, and selling of drafts
  • Managed opening and closing procedures of the branch as a junior employee, ensuring cash balancing and reconciliation
  • Provided proactive advice and assistance to all clients, ensuring their satisfaction, and addressing any concerns they may have
  • Promoted pre-approved products to eligible clients, effectively increasing sales and revenue
  • Analyzed each client's profile to identify suitable financial growth opportunities and recommended additional products
  • Successfully referred qualified clients to the sales team and Financial Planner, fostering collaboration and maximizing customer service.

New Accounts Representative

Metropolitan Bank and Trust Company
03.2018 - 06.2021
  • Responded promptly to customer inquiries, providing accurate and up-to-date account information to ensure customer satisfaction
  • Proactively identified customers' financial needs, goals, and objectives, and recommended appropriate financial products to meet their requirements
  • Actively participated in interactive training sessions and workshops designed to enhance knowledge of banking products and services
  • Offered specialized services to customers, including check ordering and payment stoppage, ensuring exceptional customer service
  • Successfully opened new savings, checking, time deposits, and various investment types of accounts for clients
  • Demonstrated flexibility and commitment to delivering exceptional service by willingly working extra shifts during busy periods to minimize staff shortage
  • Demonstrated excellent problem-solving skills by promptly resolving customer complaints and issues related to savings, chequing accounts, and credit lines
  • Introduced mobile banking services to clients, providing step-by-step guidance on signing up and utilizing the convenient platform.

Education

Diploma - Business Administration

Red Deer Polytechnic
Red Deer, AB
04.2023

Bachelor of Science - Business Administration - Marketing Management

University of San Carlos
Cebu City, Cebu
10.2017

High School Diploma -

Cebu Institute of Technology - University
Cebu City, Cebu
04.2013

Skills

  • MS Word, PowerPoint, Excel
  • Customer Relationship Management
  • Due diligence
  • Bank Sales
  • Excellent communication skills
  • Exceptional customer service
  • Problem Solving
  • Loans/Lending

Languages

English
Full Professional
Tagalog
Native or Bilingual
Cebuano
Native or Bilingual

Personal Information

  • Place of Birth: Cebu City, Philippines
  • Citizenship: Filipino
  • Date of Birth: 05/17/97
  • Gender: Female
  • Marital Status: Single

References

  • Ashtika Prasad, TD Bank, Manager of Customer Experience, 6320 50 Ave, Red Deer, AB, T4N 4C6, Canada, +1(403)872-7053, ashtika.prasad@td.com
  • Jo Kristine Pelino, Metrobank, Branch Operations Officer, MC Briones, Cebu City, Cebu, 6000, Philippines, +63 9173006523, jordangultiano@yahoo.com

Certification

CIFC Certificate - IFSE

Timeline

Personal Banking Associate

TD Bank
08.2023 - Current

Customer Experience Associate

TD Bank
05.2022 - 08.2023

New Accounts Representative

Metropolitan Bank and Trust Company
03.2018 - 06.2021

Diploma - Business Administration

Red Deer Polytechnic

Bachelor of Science - Business Administration - Marketing Management

University of San Carlos

High School Diploma -

Cebu Institute of Technology - University

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AHRNILYN BARETE