AHRNILYN BARETE
Edmonton,Canada
Summary
Seeking a challenging opportunity within a reputable organization to leverage my extensive knowledge and skills gained from 5 years of combined banking experience. Committed to building strong relationships with clients and colleagues while showcasing my expertise in investment selling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
TD Bank
8140 82 Ave NW Edmonton AB T6C 0Y4
08.2023 - Current
- Developed and implemented strategies to attract new customers and cater to the specific needs of new immigrants to Canada
- Opened basic accounts and provided promotional offers to encourage account opening
- Evaluated clients' creditworthiness and offered and processed credit products such as Unsecured Loans, Consolidation Loans, Lines of Credit, and Credit Cards
- Analyzed credit bureau reports to make informed decisions on loan approvals and structured deals appropriately
- Conducted thorough interviews with clients and utilized both bank guidelines and personal knowledge to recommend products that aligned with their financial goals
- Demonstrated leadership skills by guiding a team of front-line Customer Experience Associates (CEAs) in achieving sales targets while providing superior customer service
- Provided proactive advice to clients during their interactions with CEAs at the front line
- Possess extensive knowledge of bank products and actively participated in programs designed for acquiring new customers.
Customer Experience Associate
TD Bank
6320 50 Ave Red Deer AB T4N 4C6
05.2022 - 08.2023
- Handled daily financial transactions such as cash and cheque deposits, withdrawals, transfers, wire transfers, loan, and mortgage payments, and selling of drafts
- Managed opening and closing procedures of the branch as a junior employee, ensuring cash balancing and reconciliation
- Provided proactive advice and assistance to all clients, ensuring their satisfaction, and addressing any concerns they may have
- Promoted pre-approved products to eligible clients, effectively increasing sales and revenue
- Analyzed each client's profile to identify suitable financial growth opportunities and recommended additional products
- Successfully referred qualified clients to the sales team and Financial Planner, fostering collaboration and maximizing customer service.
New Accounts Representative
Metropolitan Bank and Trust Company
MC Briones Cebu City, Cebu PH 6000
03.2018 - 06.2021
- Responded promptly to customer inquiries, providing accurate and up-to-date account information to ensure customer satisfaction
- Proactively identified customers' financial needs, goals, and objectives, and recommended appropriate financial products to meet their requirements
- Actively participated in interactive training sessions and workshops designed to enhance knowledge of banking products and services
- Offered specialized services to customers, including check ordering and payment stoppage, ensuring exceptional customer service
- Successfully opened new savings, checking, time deposits, and various investment types of accounts for clients
- Demonstrated flexibility and commitment to delivering exceptional service by willingly working extra shifts during busy periods to minimize staff shortage
- Demonstrated excellent problem-solving skills by promptly resolving customer complaints and issues related to savings, chequing accounts, and credit lines
- Introduced mobile banking services to clients, providing step-by-step guidance on signing up and utilizing the convenient platform.
Education
Diploma - Business Administration
Red Deer Polytechnic
Red Deer, AB04.2023
Bachelor of Science - Business Administration - Marketing Management
University of San Carlos
Cebu City, Cebu10.2017
High School Diploma -
Cebu Institute of Technology - University
Cebu City, Cebu04.2013
Skills
- MS Word, PowerPoint, Excel
- Customer Relationship Management
- Due diligence
- Bank Sales
- Excellent communication skills
- Exceptional customer service
- Problem Solving
- Loans/Lending
Languages
English
Full Professional
Tagalog
Native or Bilingual
Cebuano
Native or Bilingual
Personal Information
- Place of Birth: Cebu City, Philippines
- Citizenship: Filipino
- Date of Birth: 05/17/97
- Gender: Female
- Marital Status: Single
References
- Ashtika Prasad, TD Bank, Manager of Customer Experience, 6320 50 Ave, Red Deer, AB, T4N 4C6, Canada, +1(403)872-7053, ashtika.prasad@td.com
- Jo Kristine Pelino, Metrobank, Branch Operations Officer, MC Briones, Cebu City, Cebu, 6000, Philippines, +63 9173006523, jordangultiano@yahoo.com
Certification
CIFC Certificate - IFSE
Timeline
Personal Banking Associate
TD Bank
08.2023 - Current
Customer Experience Associate
TD Bank
05.2022 - 08.2023
New Accounts Representative
Metropolitan Bank and Trust Company
03.2018 - 06.2021
Diploma - Business Administration
Red Deer Polytechnic
Bachelor of Science - Business Administration - Marketing Management
University of San Carlos
High School Diploma -
Cebu Institute of Technology - University