Ahni Kim
Huntington Beach,CA
Summary
Dynamic and results-driven professional with extensive experience as a Lead Barista at Kona Loa Coffee. Expert in conflict handling and team management, consistently enhancing guest service and satisfaction. Proven ability to resolve issues swiftly while maintaining a clean, organized workspace, contributing to a positive customer experience and brand reputation.
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
Work History
Lead Barista
Kona Loa Coffee
08.2024 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Boba Barista
Tastea
08.2023 - 08.2024
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Hostess/Server
All That Shabu
07.2022 - 09.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Boba Barista
Boba Time
07.2020 - 01.2022
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
Education
Computer Science
Irvine Valley College
Irvine, CA06-2027
Skills
- Conflict handling
- Team management
- Guest service
- Promotional events
- Problem-solving
Timeline
Lead Barista
Kona Loa Coffee
08.2024 - Current
Boba Barista
Tastea
08.2023 - 08.2024
Hostess/Server
All That Shabu
07.2022 - 09.2023
Boba Barista
Boba Time
07.2020 - 01.2022
Computer Science
Irvine Valley College
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