Ahmed Sidhan Paduthu Kulangara
Barrie,ON
Summary
Results-driven sales and business development professional with over 5 years of experience in sales management, client relationship building, and strategic marketing. Proven track record of driving revenue growth, improving operational efficiency, and delivering exceptional customer satisfaction. Certified in HubSpot Sales Software, Inbound Sales, and Salesforce Administration, bringing expertise in CRM systems and data-driven decision-making. Seeking a position that values leadership, innovation, and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Sales Manager
Red Bull
05.2022 - Current
- Spearheaded sales initiatives that increased regional sales by 10% year-over-year.
- Created customized sales presentations aligned with client objectives, driving engagement and revenue growth.
- Conducted detailed market research and competitor analysis to uncover growth opportunities.
- Maintained detailed records of customer interactions and sales activities using Salesforce.
- Collaborated with cross-functional teams to enhance organizational performance.
- Built long-term strategic relationships with key accounts, achieving mutual business goals.
- Analyzed sales data trends to refine strategies and maximize revenue potential.
Administration Assistant
Espérer Group
03.2021 - 04.2022
- Coordinated promotional campaigns, analyzing feedback for continuous improvement.
- Processed invoices and managed budgets using QuickBooks, ensuring financial accuracy.
- Delivered exceptional administrative support during high-profile corporate events.
- Improved customer satisfaction through professional responses to queries and complaints.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Specialist
ONROUTE
01.2020 - 03.2021
- Resolved customer issues, ensuring a retention rate improvement of 15%.
- Analyzed customer interaction data to develop service improvement strategies.
- Provided mentorship and training to team members, fostering a productive environment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Executive Sales Representative
Kognitive Marketing
01.2018 - 01.2019
- Managed a business portfolio worth $50,000 while achieving 100% accuracy in transaction processing.
- Conducted thorough market research to identify growth opportunities.
- Implemented branding and promotional strategies, increasing client acquisition.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
BBA - Business Management
Rabindranath Tagore University
Madhya Pradesh, India12-2022
Associate of Arts - Hospitality Administration/management
Georgian College
Barrie, ON12-2019
Skills
Sales & Marketing : Strategic sales planning, product promotion, and market analysis
Communication: Client education, negotiation, and cross-functional team collaboration
Technical Skills: Advanced Microsoft Excel, Word, PowerPoint, and Outlook
Leadership: Supervised teams of up to 15 members with a focus on performance optimization
Customer Relationship Management: Proficient in Salesforce, HubSpot CRM, and QuickBooks
Sales & Marketing: Strategic sales planning, product promotion, and market analysis
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Created a company-wide, comprehensive training program for all sales team members.
Certification
- Salesforce Certified Administrator - Salesforce.
- HubSpot Sales Software Certification
- Inbound Sales Certification
- Advanced Microsoft Excel Training (Proficiency in pivot tables, macros, and data visualization)
Timeline
Account Sales Manager
Red Bull
05.2022 - Current
Administration Assistant
Espérer Group
03.2021 - 04.2022
Customer Service Specialist
ONROUTE
01.2020 - 03.2021
Executive Sales Representative
Kognitive Marketing
01.2018 - 01.2019
- Salesforce Certified Administrator - Salesforce.
- HubSpot Sales Software Certification
- Inbound Sales Certification
- Advanced Microsoft Excel Training (Proficiency in pivot tables, macros, and data visualization)
BBA - Business Management
Rabindranath Tagore University
Associate of Arts - Hospitality Administration/management
Georgian College
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