Summary
Skills
Work History
Education
Accomplishments
Overview
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Ahmed Sidhan Paduthu Kulangara

Account Sales Manager
Toronto

Summary

Results-oriented professional with a strong background in business development, sales, and marketing. Currently excelling as a Sales Account Manager at Red Bull, leveraging marketing management expertise and analytical skills to drive revenue growth. Proven track record in administrative support and business development, with experience at The Espérer Group and KMSA. Backed by a Bachelor of Business Administration (BBA) degree, eager to contribute strategic insights and drive success in a dynamic business environment

Skills

Microsoft Outlook

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Work History

Account Sales Manager

Red Bull
Toronto
05.2022 - Current
  • Developed customized sales presentations tailored to individual client needs, generating increased interest in products and services.
  • Identified new business opportunities by conducting market research and competitor analysis.
  • Consistently maintained accurate records of all communications, deals, and client information using CRM software systems for easy retrieval when needed.
  • Actively participated in cross-functional teams on projects aimed at enhancing overall organizational performance.
  • Developed long-term strategic plans for key accounts by setting achievable growth objectives based on mutual goals between the company and the client.
  • Analyzed sales data to uncover trends, adjusting strategies accordingly to maximize revenue potential.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed over 50 customer calls per day and Increased sales by 10%.

Administration Assistant

Espérer Group
Toronto
03.2021 - 04.2022
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
  • Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
  • Bolstered corporate reputation by providing exceptional administrative support during industry events and conferences attended by company representatives.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Managed Access databases converting complex data into easy-to-interpret data.

Customer Service Specialist

ONROUTE
Barrie
01.2020 - 03.2021
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Resolved account issues to build rapport and relationships with clients.
  • Analyzed customer interactions to identify needs, provide resources and promote excellent service.

Executive Sales Representative

Kognitive Marketing
Barrie
01.2018 - 01.2019
  • Assist customer in understanding their bills, processing transaction, and making payments.
  • Created and implemented store displays, promoting sales and growth.
  • Promoted branding initiatives, implementing effective marketing and sales campaigns.
  • Accomplishments.
  • Customer Service Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Maintained book of business valued at $50000
  • Conducted thorough market research, identifying trends and emerging opportunities for business growth.
  • Built strong relationships with potential clients, resulting in significant increase in new business opportunities.

Education

BBA - Business Management

Rabindranath Tagore University
Madhya Pradesh, India
12.2019 - 12.2022

Associate of Arts - Hospitality Administration/management

Georgian College
Barrie, Canada
01.2018 - 12.2019

Accomplishments

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Created a company-wide, comprehensive training program for all sales team members.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

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Ahmed Sidhan Paduthu KulangaraAccount Sales Manager