AHMED SHUAIB THAIVALAPU HANEEFA
Dartmouth,NS
Summary
Customer Service Specialist with 8 years of experience delivering professional, courteous, and solution-focused support in high-volume of calls and client-facing environments. Skilled in call handling, customer needs assessment, issue resolution, and call routing to appropriate departments. Strong communication and interpersonal skills with proven ability to build positive client relationships and enhance customer satisfaction. Educational background in Mechanical Engineering combined with a Canadian Mutual Funds certification, offering technical problem-solving abilities and financial services knowledge. Adept at working in fast-paced environments, meeting service level agreements (SLAs), and contributing to business growth and customer retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
American Broaster Chicken
10.2021 - 01.2024
- Assisted in recruiting, onboarding, and providing ongoing training to new and existing team members, ensuring a highly skilled and motivated staff.
- Oversaw front-of-house and back-of-house operations, supervising waitstaff, kitchen personnel, and bussing staff to ensure seamless service delivery.
- Maintained and enforced high standards for food quality and presentation, ensuring a consistently excellent dining experience.
- Monitored kitchen staff compliance with health codes and sanitation regulations, promoting a safe and hygienic work environment.
- Delivered exceptional customer service and fostered a culture of excellence among staff, addressing and resolving customer concerns promptly and effectively.
- Developed and implemented strategies to enhance the overall dining experience, driving customer satisfaction and loyalty.
- Interacting with customers using telephone.
- Checking inventory and order the needful.
Administrator
I Gear Auto
07.2020 - 08.2021
- Managerial Role at a Family-Owned Business
- Supervised and guided a team to ensure smooth daily operations and maintain high standards of service.
- Streamlined workflows and provided hands-on support to staff, contributing to an efficient and productive work environment.
- Interacted with customers to address inquiries, resolve concerns, and ensure satisfaction, fostering strong relationships and repeat business.
- Perform data entry and maintenance of crew records, including personal information and qualifications.
- Managed financial tasks, including account reconciliation and banking responsibilities, ensuring accuracy and compliance with financial procedures.
- Perform duties in adherence to established safety policies, prioritizing the well-being of co-workers and customers.
- Develop and implement strategies to enhance operational efficiency and improve record accuracy.
Supervisor
REXALL PHARMA PLUS
02.2019 - 04.2020
- Promoted from Cashier to Supervisor within three months, demonstrating strong performance and leadership skills.
- Entrusted as a key holder, responsible for opening and closing the store.
- Oversaw data management and operational tasks in the absence of managers, ensuring smooth daily operations.
- Supervised accounts and reconciled transactions until closing hours with accuracy and attention to detail.
- Managed secure cash handling, including depositing funds from the store locker to the bank.
- Utilized Microsoft Excel for tracking daily sales, preparing financial reports, and maintaining inventory records with precision.
- Directed and supported junior staff, fostering a collaborative and productive work environment.
- Monitored and maintained store inventory, ensuring stock levels met operational requirements.
- Handled lottery operations, ensuring compliance with regulations and accuracy in processing.
- Delivered excellent customer service, addressing inquiries and resolving complaints to enhance customer satisfaction.
Education
Mechanical Engineering
Canadore@stanford
Scarborough, ON10.2019
Certificate - Mutual Funds
IFSE Institute
Mississauga, ON04-2025
Skills
- Proficient in Excel and Word applications
- Experienced in AutoCAD design
- Data analysis proficiency
- Effective team leadership
- Hospitality team leadership
- Food safety standards implementation
- Prioritization and scheduling
- Proficient in diverse languages
- Client support
- Awareness of regulatory requirements
Certification
- Driving Licence December 2021 - Present
- Possess a valid Canadian Class 4 driver's license.
- National Service Scheme(NSS) India June 2015 - May 2017
- Committed to 240 hours of social work over two years (120 hours annually), excluding special camps. Active participation in NSS programs and a strong understanding of its objectives are required. Includes completion of a 20-hour pre-placement orientation, consisting of:
- General Orientation: 2 hours
- Special Orientation: 8 hours
- Program Skill Learning: 10 hours
Languages
Hindi
Full Professional
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Timeline
Restaurant Supervisor
American Broaster Chicken
10.2021 - 01.2024
Administrator
I Gear Auto
07.2020 - 08.2021
Supervisor
REXALL PHARMA PLUS
02.2019 - 04.2020
Mechanical Engineering
Canadore@stanford
Certificate - Mutual Funds
IFSE Institute
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