Ahmed Said Rahmaoui
Toronto,ON
Summary
Accomplished Purser with a strong track record in hospitality and efficient task execution. Proficient in crew management and passenger service coordination. Demonstrated skills in communication and leadership to improve operational efficiency and guest experiences. Focused on ensuring smooth sailing and high standards on every journey.
Overview
17
17
years of professional experience
Work History
Purser – Service Director
Air Canada
Toronto
07.2025 - Current
- Brief the cabin crew for both Safety and Service delivery and assign tasks based on their dedicated class: Economy, Premium and Business;
- Liaise with the flight deck, world’s airports authority and ground staff during pre-flight, flight and post flight;
- Being the in-charge of the various aircraft cabins Economy, Premium and Business;
- Being a leader for safety and service standards;
- Planning and organizing flights;
- Ensuring that all Air Canada standards and service protocols are met and maintained; and
- Completing and handling all flight related documentation and accounting.
- Airbus 319-320-321-330-220
- Boeing 767(300)-737-777(200-300)-787(8-9)
Brand Ambassador
Air Canada
Montreal
06.2024 - Current
- Representing Air Canada: Brand ambassadors are the face of Air Canada, and are responsible for building brand recognition and awareness. They may participate in special events to create a human connection with customers.
- Providing customer service: Brand ambassadors provide a welcoming and comfortable environment for passengers, and ensure their safe and efficient transportation. They project a warm, caring, and empathetic image.
- Sharing Canadian qualities: Brand ambassadors share the qualities that make Canada great with customers, such as empathy, warmth, care, and class.
Special Assignment Instructor
Air Canada
Montreal
03.2023 - Current
- Follow-up with assigned mentor on professional development
- Observe different class sessions.
- Participate in meetings, conference calls, and workshops, as required.
- Solicit constructive feedback from peers.
- Support goals and objectives of the Corporate Customer Service Training team.
Service Instructor
Air Canada Rouge
Montreal
10.2021 - 10.2025
- Provide Rouge Service and Lead (In-charge) Training;
- Participate in meetings, conference calls, and workshops, as required;
- Solicit constructive feedback from peers;
- Support goals and objectives of the Air Canada Rouge Service Training team;
- Provide Arabic translation to/from English and French regarding safety, service or any authorities’ guidance.
Cabin Crew
Air Canada
Montreal
11.2021 - 07.2025
- Set the cabins based on its dedicated class: Economy, Premium and Business;
- Prepare the aircraft for customer boarding and ensure a keen awareness of the service and safety plan for the flight;
- Communicate with customers through one-on-one interactions and general intercom announcements in a warm, friendly and professional manner;
- Provide Arabic translation to/from English and French regarding safety, service or any authorities’ guidance.
- Welcome customers and engage with them throughout the flight to create a comfortable, friendly environment;
- Ensure customer feedback is shared with management and take an active role in helping management operate and evolve Air Canada Rouge to provide the best possible customer experience.
- Airbus 319-320-321-330-220
- Boeing 767(300)-737-777(200-300)-787(8-9)
Easy Web Specialist
TD Bank
Montreal
05.2021 - 11.2021
- Think like a customer: by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.
- Act like an owner: by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.
- Execute with speed and impact: by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.
- Innovate with purpose: by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.
Advisor - Clientele Development
Desjardins
Montreal
12.2020 - 05.2021
- Make out-band calls to Desjardins members and clients who have been previously targeted, in order to offer them various Desjardins products and services; and
- Develop clientele by targeting opportunities to optimize the membership file.
Immigration Consultant
Self-employed
Montreal
11.2018 - 03.2021
- Offer guidance to future applicants toward life and immigration requirement in Canada;
- Perform translations of applicants’ declarations and other related documents;
- Provide consultation for immigration, educational and work-related purposes with high level of professionalism in person and through online channels;
- Interpret and comply with IRPA/IRPR/CIC Operational Manuals, Operational Bulletins, ICCRC policies and Codes of Ethics, as well as privacy legislation;
- Edit Web page as well as manage Facebook page; and
- Act as the single point of contact for clients with respect to queries and live cases.
Cabin crew – In charge
Air Canada Rouge
Montreal
05.2019 - 06.2020
- Prepare the aircraft for customer boarding and ensure a keen awareness of the service and safety plan for the flight;
- Communicate with customers through one-on-one interactions and general intercom announcements in a warm, friendly and professional manner;
- Lead a team of 4 up to 6 flight attendants based on seniority;
- Welcome customers and engage with them throughout the flight to create a comfortable, friendly environment;
- Ensure customer feedback is shared with management and take an active role in helping management operate and evolve Air Canada Rouge to provide the best possible customer experience.
- Airbus 319-320-321
- Boeing 767(300)
Immigration & Global Mobility Paralegal
Bombardier Aerospace
Montreal
10.2018 - 01.2019
- Assist Business Travelers with Business Visa applications by preparing them for the port of entry interview by borders officers;
- Coordinate and prepare work permit petitions for Canada and the United States;
- Assist with translations as well as drafting affidavits and other legal documents; and
- Assist business travelers with instructions as well as providing the application package accordingly.
Court Clerk / part-time
Ministry of Justice
Montreal
05.2017 - 03.2018
- Coordinate between the crown and the defense before the audience starts;
- Prepare the document called the “minutes” giving detailed notes on the different stages of the court hearing; and
- Organize the court record including all the documents used in the trial.
Information Clerk
Ministry of Justice
Montreal
06.2013 - 01.2016
- Provide training for clients on how to fill out forms or other documents and, if necessary, guide them through web browsing.
- Respond to inquiries related to the interpretation and application of laws, regulations, directives and the various activities specific to the mission of the department; and
- Assist clients in their inquiries by identifying their needs and considering all the elements of their requests.
Direct Marketing Representative
Bell Canada
Montreal
09.2009 - 06.2011
- Provide single call satisfaction regarding the customer’s needs and concerns;
- Promote services and schedule for installations; and
- Maintain customer records by updating customer account information.
Teaching Assistant
University of saad dahleb
Blida
01.2009 - 06.2009
- Assist department faculty with teaching undergraduate courses: creatively prepare/review lectures;
- Provide daily instruction to students in class conferences and in individual office meeting as necessary;
- Supervise student examinations and grade work submissions;
- Offer constructive feedback based on student performance;
- Conduct course evaluations twice per semester; and
- Create reports to the main teacher, correspond with faculty and adapt courses accordingly
Education
Regulated Canadian Immigration Consultant -
LaSalle College
Montreal, Canada05.2018
Certificate - Business Law
Montreal University
Montreal, Canada06.2016
Certificate - Proficiency in English for Professional Communications
McGill University
Montreal, Canada04.2013
Master's degree - Public Law
University of Algiers
Algiers, Algeria04.2008
Bachelor's degree - Law
University of Algiers
Algiers, Algeria07.2003
Skills
- Team leadership
- Training facilitation
- Multilingual proficiency
- Cultural awareness
- Customer engagement
- Brand representation
Languages
French: Experienced level from CCI Paris-ILE-DE-FRANCE, English: Winner of the Edward C. Webster Prize in English as a Second Language, Arabic: Native and academic speaker
Timeline
Purser – Service Director
Air Canada
07.2025 - Current
Brand Ambassador
Air Canada
06.2024 - Current
Special Assignment Instructor
Air Canada
03.2023 - Current
Cabin Crew
Air Canada
11.2021 - 07.2025
Service Instructor
Air Canada Rouge
10.2021 - 10.2025
Easy Web Specialist
TD Bank
05.2021 - 11.2021
Advisor - Clientele Development
Desjardins
12.2020 - 05.2021
Cabin crew – In charge
Air Canada Rouge
05.2019 - 06.2020
Immigration Consultant
Self-employed
11.2018 - 03.2021
Immigration & Global Mobility Paralegal
Bombardier Aerospace
10.2018 - 01.2019
Court Clerk / part-time
Ministry of Justice
05.2017 - 03.2018
Information Clerk
Ministry of Justice
06.2013 - 01.2016
Direct Marketing Representative
Bell Canada
09.2009 - 06.2011
Teaching Assistant
University of saad dahleb
01.2009 - 06.2009
Regulated Canadian Immigration Consultant -
LaSalle College
Certificate - Business Law
Montreal University
Certificate - Proficiency in English for Professional Communications
McGill University
Master's degree - Public Law
University of Algiers
Bachelor's degree - Law
University of Algiers
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