AHMED KAMEL ALLAM
Toronto,ON
Summary
Talented Front Desk Team Leader versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
5
5
years of professional experience
Work History
Front Desk Team Leader
Sunrise Arabian Beach Resort -Grand Select- SSH
06.2023 - 03.2024
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Communicated effectively with housekeeping and maintenance staff to ensure rooms were ready for guest arrivals.
- Maintained accurate records of guest bookings, payments, and special requests to ensure smooth operations at the front desk.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Entered and updated sensitive customer information during check-ins and room changes.
- Attended staff meetings and brought issues to attention of upper management.
- Implemented marketing and promotional initiatives to increase occupancy.
Front Desk Team Leader
Jaz Fanara Resort SSH
08.2022 - 06.2023
- Trained and mentored new team members, contributing to a high-performing front desk team.
- Maintained accurate records of guest bookings, payments, and special requests to ensure smooth operations at the front desk.
- Handled high-pressure situations calmly, resolving guest issues in a professional manner while maintaining exceptional service standards.
- Monitored inventory levels of essential supplies at the front desk, proactively ordering when necessary to avoid shortages.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained and supervised employees on office policies and procedures.
Front Desk Guest Service Agent
Pickalbatros Palace Resort SSH
02.2022 - 08.2022
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered customer telephone calls promptly and appropriately handled needs.
Front Desk Guest Service Agent
Continental Plaza Beach Resort SSH
06.2021 - 01.2022
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Front Desk Guest Service Agent
Tropitel Dahab Oasis Resort
02.2020 - 06.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Conducted regular inventory checks of front desk supplies, ordering new items as needed to maintain adequate stock levels and ensure seamless daily operations.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
Front Desk Guest Service Agent
Dreams Beach Resort SSH
02.2019 - 01.2020
- Used internal software to process reservations, check-ins and check-outs.
- Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Education
Bachelor of Accountacy - Accounting And Finance
Faculty Of Commerce, English Section
Assuit University, Egypt07.2016
Skills
- Reservation Management
- Scheduling and Planning
- Sales and Upselling
- Customer service expertise
- Marketing knowledge
- Hospitality services
- VIP guest relations
- Computer Reservations Systems
- Cash control
- Room assignments
- Problem-solving skills
- Shift Scheduling
Languages
Arabic
Native or Bilingual
English
Full Professional
Russian
Professional Working
Timeline
Front Desk Team Leader
Sunrise Arabian Beach Resort -Grand Select- SSH
06.2023 - 03.2024
Front Desk Team Leader
Jaz Fanara Resort SSH
08.2022 - 06.2023
Front Desk Guest Service Agent
Pickalbatros Palace Resort SSH
02.2022 - 08.2022
Front Desk Guest Service Agent
Continental Plaza Beach Resort SSH
06.2021 - 01.2022
Front Desk Guest Service Agent
Tropitel Dahab Oasis Resort
02.2020 - 06.2021
Front Desk Guest Service Agent
Dreams Beach Resort SSH
02.2019 - 01.2020
Bachelor of Accountacy - Accounting And Finance
Faculty Of Commerce, English Section
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