AHMED JUNINHO SSEBUWUFU
Mississauga,ON
Summary
I am a confident and assertive who is able to create a welcoming environment for all customers. I am customer experience driven and able to deal with all customers on different levels. Am able to operate efficiently with limited supervision and in a persuasive manner with a track record of innovative solutions to problems. Am more than willing to roll my sleeves up to get things done and develop the market.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mission Support
Joint Special Operations Air Detachment-Uganda
01.2013 - 01.2016
- Support in or during purchase of equipment(s) to drive the mission
- Disseminate or deliver parcels from mission headquarters to communicated destine
- Assist in transportation of Air force crew to the desired destination
- Navigate mission routes during transport
- Co-ordinate dispatchers
- Maintain vehicle logs that record each trip taken, odometer readings and time of departure and arrival for each trip
- Monitor status of automobile
- Facilitate the clearance and delivery of Classified/Unclassified pouches.
Sales Executive
Reliable Communications Limited
01.2012 - 01.2013
- Daily market visits and reports
- Record sales and order information and report the same to the sales department
- Act as a bridge between the company and its current market and future market
- Provide accurate feedback buying trends to their respect employers
- Maintain and develop good relationship with customer through personal contact or meetings or via telephones etc
- Help management in forthcoming products and discuss on special promotions
- Exploring new opportunities and adequately promoting all products on the domestic market
- Maintain and updating a clientele database
- Maintain brand identity consistency.
Customer Sales Representative
Orange Uganda limited (Africell)
01.2010 - 01.2012
- Receive and solve queries, complaints and needs of walk-in customers and take ownership of any issues raised until resolution is achieved
- Ensure achievement of set sales targets
- Handle customer and operation issues and where need be escalate to the line supervisor or other Orange Uganda Limited departments those that require further action
- Record, reconcile and report on customer and company information
- Promote and maintain a high quality professional services oriented company's image among users
- Maintains the Orange Uganda Limited retail shops in a clean and tidy state
- Undertake after sales support via initiative intended to implement a corrective action to ensure an excellent quality of service offered from time to time
- Welcome customers into the shop with a smile and ascertain their needs, in instances where solutions are not readily available or the problem is not self-evident, check the relevant systems, make tests and liaise with relevant parties to verify the problem and or find a solution
- Achievement of set sales targets
- Carry out proper and accurate stock and cash reconciliation on a daily basis
- Prepare daily, weekly and monthly cash sales report, stock reconciliation report, sales reports and balancing of daily point of sale reports against physical cash and other financial instruments
- Undertake stock taking every end of month under the supervision of line supervisor and stock personnel from head office or as the line manager may find fit.
Mobile Repair Technician /Salesman
Hybrid Service Hub
01.2017
- Tested repaired units and advised clients when they could retrieve their units
- Remove the screen of the cell phone and replace with a new one
- Provide free troubleshooting and repair estimated for client approval
- Administered all paper work and keep inventory of merchandise and order part new parts
- Sold cell phones, cell phone accessories to customers who visited the store
- Provide optimal customer services and managed work in fast pace environment.
Education
Diploma in Accounting and Finance -
Makerere University Business School
12.2012
Diploma in Marketing and Sales Management -
DO-IT-Virtual Institute
12.2011
Uganda Advanced Certificate of Education -
Progressive Citizens' High School, Mukono
12.2009
Uganda Certificate of Education -
Old Kampala Senior Secondary School
12.2004
Skills
- Creating promoters in the market and converting detractors to promoters
- Trade and route auditing
- Supporting the sales manager and marketing team
- Handling sales phone calls and e-mails
- Attending and presenting a company at trade shows and marketing events
- Building an understanding of a customer and clients requirements
- Assessing the results of a marketing campaign
- Writing reports and similar documents
- Communicating with clients in a professional manner
- Marketing development
- Persistence when looking for market and sales
Certification
- Certificate in Ms Word, Ms Excel, Ms Access and Power Point.
- Certificate in QuickBooks computerized Accounting.
- Certificate in Tally computerized Accounting.
- Fork lift License.
Marital Status
Single
Passport No
B1005103
Country
UGANDA
Skills Acquired
- Creating promoters in the market and converting detractors to promoters.
- Trade and route auditing.
- Supporting the sales manager and marketing team in all aspects of their work.
- Handling sales phone calls and e-mails.
- Attending and presenting a company at trade shows and marketing events.
- Building an understanding of a customer and clients requirements.
- Assessing the results of a marketing campaign.
- Writing reports and similar documents.
- Communicating with clients in a professional manner.
- Marketing development.
- Persistence when looking for market and sales.
Personal Information
- Title: TECHNICAL HELPER
- Date of Birth: 01/02/91
- Gender: MALE
Languages
- English, Very good, Very good
- Luganda, Very good, Good
References
- MR ABBAS MATOVU LUBEGA, Regional Retail Supervisor, Africell Uganda Limited, abbas.matovu@africell.ug, +256790790396
- MR ANDREW SEKAJUGO MUWANGA, Programme Supervisor, Uganda Project Implementation and Management Center (UPIMAC), andrewsekajugo@gmail.com, +256772400680
Hobbies and Interests
- Sports
- Gym
- Reading
- Games
- Movies
- Travel
Languages
English
Professional
References
References available upon request.
Timeline
Mobile Repair Technician /Salesman
Hybrid Service Hub
01.2017
Mission Support
Joint Special Operations Air Detachment-Uganda
01.2013 - 01.2016
Sales Executive
Reliable Communications Limited
01.2012 - 01.2013
Customer Sales Representative
Orange Uganda limited (Africell)
01.2010 - 01.2012
Diploma in Accounting and Finance -
Makerere University Business School
Diploma in Marketing and Sales Management -
DO-IT-Virtual Institute
Uganda Advanced Certificate of Education -
Progressive Citizens' High School, Mukono
Uganda Certificate of Education -
Old Kampala Senior Secondary School
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