Ahmed Ibne Anwar

• Process customer service requests and provide timely reports, certificates, and documentation for services performed.
• Maintain accurate customer files and documentation to ensure compliance with audit requirements and facilitate inquiries.
• Prepare and issue invoices and quotations, managing accounts receivable and supplier payments efficiently.
• Enter and manage client data in the database to generate sample labels and work orders.
• Resolve customer inquiries and complaints in collaboration with management, ensuring quality control and satisfaction.
• Oversee sample management, including receipt, inspection, labeling, and dispatch to appropriate laboratories.
• Conduct procurement and shipping processes, maintaining detailed records for sub-contracting and logistics.
• Communicate effectively with global customer service representatives to meet client needs and enhance service delivery.
• Organize and support office operations, including phone management, event planning, and procurement through the BOSS Oracle system.
• Uphold the company's Health and Safety, Code of Integrity, and Professional Conduct policies.

Inbound Operations:

• Managed and facilitated inbound operations, ensuring accurate and timely completion of all inbound shipments and transfers.
• Supported the efficient processing of returns and reverse logistics, ensuring accurate disposition of received items.

Outbound Operations:

• Executed outbound operations according to delivery schedules to ensure efficient order fulfillment.
• Accurately picked and packed outbound goods in compliance with company presentation and efficiency standards.
• Prepared packages for shipping, ensuring timely delivery to the correct destinations in optimal condition.
• Supported seamless outbound operations through activities such as box maximizing, cart building, and package running.

Inventory Management:

• Contributed to inventory accuracy by optimizing inventory locations to enhance the efficiency of inbound and outbound operations.
• Assisted in maximizing space utilization within the distribution center, considering product volumes, SKU counts, and merchandise inactivity.

• Ensure test requisitions and samples are complete and adequate as per SOP/ methods/ client's requirements before the samples are sent to laboratory for testing.
• Monitor the progress of tests and liaise with the labs to ensure all tests are completed within stipulated timeframe.
• Thoroughly check test reports from labs and transfer data to final reports.
• Ensure final report generation as per customer requirements/ specifications.
• Register all complaints and properly record corrective and preventive actions.
• Promptly and professionally respond to all types of client enquiries.
• Closely coordinate with Sales & Business Development team.
• Attend relevant client meetings.
• Ensure all reports are prepared on time.