Summary
Overview
Work History
Education
Skills
Timeline
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Ahmed Dendane

Ottawa,Ontario

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with experience working in busy environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Package Handler

FedEx
10.2021 - Current
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.

Cashier

Independent Grocer
08.2018 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Butcher Assistant

Aziz Halal
03.2015 - 06.2016
  • Greeted and interacted with diverse customer base, serving needs on individual basis.
  • Packaged and weighed products for customers and supported individual product selection process.
  • Ground, cut and arranged various meat products for sale.

University Event Organiser

  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
  • Prepared variety of different written communications, reports and documents

Education

Bachelor of Science - Computer Science

Carleton University
Ottawa, ON
04.2024

Skills

  • Operations support
  • Flexible and Adaptable
  • Relationship building
  • Client relations strength
  • Team collaboration
  • Cargo Sorting
  • Loading and Unloading
  • Manual Dexterity
  • Problem Solving
  • Decision Making
  • Team Collaboration
  • Physical Strength and Stamina
  • Social skills
  • Customer service skills
  • Customer service support
  • Service-oriented mindset
  • Customer needs

Timeline

Package Handler

FedEx
10.2021 - Current

Cashier

Independent Grocer
08.2018 - 12.2018

Butcher Assistant

Aziz Halal
03.2015 - 06.2016

University Event Organiser

Bachelor of Science - Computer Science

Carleton University

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Ahmed Dendane