Ahmed Abdullahi Noor
Etobicoke,ON
Summary
Dynamic customer service professional with a proven track record at AAS, excelling in complaint resolution and team collaboration. Skilled in optimizing logistics processes and enhancing client relationships, I leverage strong multitasking and problem-solving abilities to drive exceptional service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service
AAS
04.2024 - Current
- Serviced high volume of calls while providing excellent customer service.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Managed restaurant scheduling, foodservice and customer service.
- Developed customer service manual to standardize procedures across all departments.
Logistics Supervisor
Baadiye Company
03.2021 - Current
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
Education
High School Diploma -
Franco-Niagara
St. CatharinesSkills
- Customer service background
- Inbound Customer Service
- Stress tolerance
- Strong multitasking
- Complaint handling
- Cultural sensitivity
- Time management
- Problem-solving
- Multitasking
- Problem-solving abilities
- Attention to detail
- Team collaboration
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Customer Service
AAS
04.2024 - Current
Logistics Supervisor
Baadiye Company
03.2021 - Current
High School Diploma -
Franco-Niagara
Similar Profiles
Maya BelleMaya Belle
Pottery Instructor Assistant at AASPottery Instructor Assistant at AAS
Thomas ADELERThomas ADELER
Agent de sécurité aéroportuaire at AASAgent de sécurité aéroportuaire at AAS
Angelia MooreAngelia Moore
Auto Claims Adjuster at AASAuto Claims Adjuster at AAS
Sylvan ParkesSylvan Parkes
Art Instructor/ Studio Manager at Paint CabinArt Instructor/ Studio Manager at Paint Cabin
Nuwan SagaraNuwan Sagara
Customs Clearance Broker Associate at Federal ExpressCustoms Clearance Broker Associate at Federal Express