Ahmed Abdullah Mauroof
Sydney,NS
Summary
Being part of an international organization that has grown globally, I have managed to gain experience in Freight Forwarding, Logistics and Supply Chain Management. Specializing in handling Key Accounts and System Configuration creating competitive advantage that contributes to the triple bottom line of the organization. Journey to become an Assistant Manager at the largest departments in the organization while handling different roles for a period of over half a decade has helped in polishing up skills to achieve operational excellence in process realignment, Operational tasks and compliance related to the position. My Aspiration is to venture into Global Market as a Strategist, assisting Corporate progress while enhancing knowledge & skills leading into career progression while contributing to the success of the organization.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
IELTS Tutor
Educare
03.2022 - Current
- Motivating students towards learning and studying to build self-confidence and reduce fear of failure.
- Supporting students with helpful study habits and exam strategies.
- Planning lessons for allotted time to strengthen weak subjects and build skills.
- Identifying learning needs and implemented fun and engaging learning activities to help students advance.
Assistant Manager - Ocean Exports
Expolanka Freight
12.2019 - 12.2022
- Contributed towards Strategic Planning for Ocean Export Department.
- Managed the operations of a number of export accounts to Asia and Europe.
- Developed relationship with customers to build Brand Loyalty.
- Served as the Enterprise Resource Planning (CargoWise) system super user for the Ocean Exports Department.
- Set up inconsistency indicators to streamline operations, data input and standardization.
- Developed the systems to match operational requirements. (Branch costing mechanism, Canadian e-manifest etc,.)
- Implemented continuous improvement in eliminating waste and streamlining internal and external processes (Kaizen).
- Planned Process realignments.
- Prepared Standard Operating Procedures (SOP), Internal Operating Procedures (IOP), Service Level Agreements (SLA) based on business requirements.
- Planned value additions offering customized solutions through innovation to fulfill customer requirements.
- Created and Maintained International Organization for Standardizations (ISO) records.
- Business Continuity Plan (BCP) Coordinator, created customized BCP requirements (resource and process planning for work from home due to the COVID-19 pandemic).
- Developed monthly reports and new trend analysis for management.
- Pioneer in implementing Productivity and Visualization Engine (PAVE) in the most traditional department in the organization.
- Managed the process automation for the department (Customer System Integration, Auto-rating).
Assistant Manager - Ocean Warehouse
Expolanka Freight
Colombo
05.2019 - 11.2019
- Re-engineered cross docking warehouse process, assigned to streamline process for a new customer addition that resulted in 300% volume increase.
- Monitored income and expenditure patterns, increasing accuracy and eliminating revenue leakages.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created a functional KPI Mechanism to reflect business impact.
- Eliminated manual workflows to ensure increased efficiency.
Operational Analyst – Ocean Exports
Expolanka Freight
Colombo
02.2019 - 04.2019
- Learned ocean freight mechanism and standards to apply for daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided to exceptional service.
Management Trainee
Expolanka Freight
Colombo
02.2017 - 01.2019
- Studied across the eight verticals within the organization providing recommendations for process flow inefficiencies.
- Established open and professional relationships with team members which facilitated communication resolving issues and conflicts.
- Assisted management with operational oversight, business development and process improvement strategies.
- Resolved concerns using professionalism and understanding of facets of the issue.
- Provided systematic solutions to solve workflow issues.
Education
Bachelor of Science - Supply Chain And Operations Management
04.2013 - 12.2016
- Completed the degree with Second Class Upper Division
Operational Training - Internship
09.2015 - 02.2016
GCE Advanced Level -
04.2010 - 08.2012
- Member of School Debating Team
- Vice President of School Interact Club
- Member of School Science Society
- Member of School Oratory Society
- Member of School Islamic Majlis
GCE Ordinary Level -
01.1999 - 12.2009
- Member of Junior Debating Team
- Member of School Interact Club
- Member of Junior Science Society
- Member of the School Islamic Majlis
Post Bachelorette Diploma - Supply Chain Management
01.2023 - Current
Skills
- Critical Thinking
- People Management
- Complex Problem Solving
- Emotional Intelligence
- Creativity
- Cognitive Flexibility
- Service Orientation
- Negotiation
- Decision Making
- Flexibility
- Excellent and proven Leadership skills
- Excellent and proven Communications skills
- Public Relations
- Interpersonal skills
- Public Speaking Coaching / Mentoring
- Presentation skills
Accomplishments
Distinguished Toastmaster - 2021
- The highest recognition earned by a member of Toastmasters International, USA for successfully completing the Toastmasters Educational Program in Communication and Leadership.
Innovative Planning – Toastmasters International
- Successfully completed Effective Coaching Level 04 in Pathways educational program conducted by Toastmasters International USA and currently progressing on Level 05.
Timeline
Cape Breton University - Post Bachelorette Diploma, Supply Chain Management
01.2023 - Current
IELTS Tutor - Educare
03.2022 - Current
Assistant Manager - Ocean Exports - Expolanka Freight
12.2019 - 12.2022
Assistant Manager - Ocean Warehouse - Expolanka Freight
05.2019 - 11.2019
Operational Analyst – Ocean Exports - Expolanka Freight
02.2019 - 04.2019
Management Trainee - Expolanka Freight
02.2017 - 01.2019
Mahapola Training Institute - Operational Training , Internship
09.2015 - 02.2016
University of Plymouth - Bachelor of Science, Supply Chain And Operations Management
04.2013 - 12.2016
Zahira Collage - GCE Advanced Level,
04.2010 - 08.2012
St Anthonys College - GCE Ordinary Level,
01.1999 - 12.2009
Non-Related Referees
1. Yogendraprasath Sathyaseelan
Chief Financial Officer – Arimac Digital
No 02, 6th Lane Colombo 03.
Mob: +94 76 712 4827
2. Rayhan Wanniappa
Director Air Transport & Economic Regulations - Civil Aviation Authority of Sri Lanka
No 152/1, Minuwangoda Road, Katunayake, Sri Lanka
Line: +94 11 2358881 (Ext.) 881 Mob: +94 77 313 002
Similar Profiles
Shelby CallShelby Call
Lead Daycare Teacher at EducareLead Daycare Teacher at Educare
Sierra HitsmanSierra Hitsman
Early Childhood Educator at EducareEarly Childhood Educator at Educare
Fathima Shifa VkFathima Shifa Vk
Mathematics Teacher at EDUCAREMathematics Teacher at EDUCARE