Ahmed Zaki
Toronto,Canada
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ANNARITABRIDE
01.2023 - 01.2025
- Proactively identified and assessed customer needs, ensuring exceptional service and satisfaction
- Processed day to day transactions, including payments, account updates, and service requests, with a focus on accuracy and efficiency
- Built strong customer relationships through active listening and problem-solving
- Maintained electronic client’s records, contacts database and confidential client information
- Contributed to business’s sales targets by recognizing and capitalizing on sales opportunities
- Educated customers on mobile and online tools, helping them adopt technology to streamline their interactions with the company
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Customer Service and Sales Representative
SNP DATA CALL CENTER
06.2020 - 10.2020
- Managed customer inquiries, providing information about products, services, and account balances
- Achieved sales objectives by promoting and selling various product and service solutions
- Demonstrated time management skills by responding to high volume of emails along with phone calls
- Maintained a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
- Strived to understand customer’s situation and recognized the customer’s needs
- Processed payments, addressed issues, and maintained accurate customer records
- Documented interactions with customers through appropriate CRM tools
- Assisted with projects and other duties as requested or assigned
Education
Business & Entrepreneurship -
TMU (previously Ryerson University)
03.2019
Bachelor’s Degree - Marketing and International Business
Arab Academy
09.2014
Skills
- Customer Service
- Sales
- Communication Skills
- Cash Handling
- Problem Solving
- Team Collaboration
- Microsoft Office
- Flexibility
- Sales Engagement
- Adaptability
- Eagerness to Learn
- Commitment to Success
Accomplishments
- Reduced email response time by 30% by creating templates for addressing standard client’s questions
- Improved call response time by 15% when managing reception duties
- Boosted customer satisfaction & retention by creating educational pamphlets & presentations to be used in standard client communication
- Improved customer satisfaction and retention by managing and improving response time to client’s inquiries
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
ANNARITABRIDE
01.2023 - 01.2025
Customer Service and Sales Representative
SNP DATA CALL CENTER
06.2020 - 10.2020
Bachelor’s Degree - Marketing and International Business
Arab Academy
Business & Entrepreneurship -
TMU (previously Ryerson University)
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