Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Tall

Sacramento,CA

Summary

Dynamic professional with a proven track record in customer engagement and problem-solving, honed across roles at Ashley and Aramex International. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in customer service and time management. Demonstrated ability to improve team effectiveness and foster stakeholder relationships, driving project success and operational efficiency.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Ashley
08.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.

Terminal Manager

S.A.S
04.2023 - 02.2024
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Fielded customer complaints and comments and rectified issues.

Monitoring and Evaluation Officer

RASED
08.2020 - 01.2023
  • Developed comprehensive monitoring tools to track project progress and outcomes.
  • Ensured compliance with donor requirements through diligent documentation and reporting practices.
  • Conducted regular site visits, ensuring accurate data collection and timely reporting.
  • Communicated key findings to decision-makers, influencing strategic direction based on evidence-based analysis.
  • Contributed to project planning efforts with a focus on realistic objectives and achievable targets.
  • Provided relevant training to staff members on effective data management techniques.
  • Reviewed existing monitoring systems, identifying areas for improvement and optimization.
  • Managed relationships with stakeholders to foster collaboration and information sharing.
  • Liaised with other departments to minimize network interruptions and possible downtimes.

Social Media Specialist

Aramex International
08.2018 - 08.2020
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.

Education

MBA - Business Administration

YARMOUK UNIVERSITY
IRBID , JORDAN
08-2018

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Customer engagement
  • Flexible schedule
  • Professional appearance
  • FLUENT IN ENGLISH & ARABIC

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Retail Sales Associate

Ashley
08.2024 - Current

Terminal Manager

S.A.S
04.2023 - 02.2024

Monitoring and Evaluation Officer

RASED
08.2020 - 01.2023

Social Media Specialist

Aramex International
08.2018 - 08.2020

MBA - Business Administration

YARMOUK UNIVERSITY

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Ahmed Tall