Ahmed Shafee
St Eustache,Canada
Summary
Logistics and Operations Manager with 6+ years of experience in route optimization, quality control, and implementing innovative technology solutions. Proven track record in enhancing logistics operations through data analysis, partnership management, and customer service strategy development. Committed to driving efficiency improvements and logistics optimization with a strong focus on customer satisfaction and operational agility. Aim for excellence in delivering exceptional customer satisfaction and ensuring operational agility.
Overview
6
6
years of professional experience
Work History
Dispatch
Amazon at Laval
05.2020 - Current
- Analyze transportation data to identify potential cost-saving opportunities and efficiency improvements in the dispatch operations
- Implement innovative dispatch strategies to optimize delivery routes and minimize delivery times, ensuring exceptional customer service and satisfaction
- Develop and implement innovative technologies and solutions to optimize dispatch operations and enhance customer satisfaction
- Collaborate with the technology team to integrate Al solutions into dispatch operations, improving routing algorithms and enhancing overall efficiency
- Identify and leverage partnerships with third-party logistics providers to optimize delivery operations and expand service capabilities, ensuring scalability and agility in meeting customer demands
- Utilize data analytics to identify trends and patterns in dispatch operations, providing valuable insights for strategic decision-making and continuous process improvement
- Implement quality control measures in dispatch operations to ensure accuracy, timeliness, and consistency in delivery services, leading to improved customer trust and retention.
Call Centre Representative
BDP at Vaudreuil
01.2019 - 05.2020
- Leverage data analytics tools to identify trends in customer interactions and suggest improvements to call scripts for increased efficiency and customer satisfaction
- Implement innovative customer service strategies to enhance the overall customer experience and increase customer satisfaction ratings
- Implement strategies to reduce call center wait times and increase first-call resolution rates, resulting in improved customer retention and satisfaction
- Utilize sentiment analysis tools to evaluate customer feedback and identify areas for improvement in call center operations, leading to enhanced customer satisfaction and efficient resolution of issues
- Analyze call center data and performance metrics to identify areas for improvement, such as call handling times, customer satisfaction scores, and agent performance, in order to optimize the overall efficiency and effectiveness of the call center operations
- Develop and implement a comprehensive training program for Call Centre Representatives to enhance their communication skills and ability to handle challenging customer interactions effectively, resulting in improved customer satisfaction and loyalty
- Provide empathetic customer support to build trust and rapport with customers, enhancing their overall satisfaction and loyalty to the company.
Receptionist
Marriott at Dorval
05.2018 - 12.2019
- Utilize excellent problem-solving skills to handle any guest complaints or issues effectively, ensuring high levels of guest satisfaction and loyalty
- Create a warm and welcoming atmosphere in the lobby to ensure exceptional guest experiences, including personalized greetings and assistance with guest inquiries
- Maintain a professional appearance and demeanor at all times to represent the Marriott brand with excellence and create a welcoming environment for guests
- Efficiently manage guest check-ins and check-outs to minimize wait times and enhance overall guest experience, ensuring a smooth and seamless process for all visitors
- Leverage strong communication skills to effectively coordinate with housekeeping staff and ensure timely room cleaning and turnover, contributing to overall guest satisfaction and positive reviews
- Collaborate with other hotel departments to ensure seamless communication and coordination, contributing to the overall efficiency and effectiveness of guest services
- Act as a brand ambassador for Marriott by actively engaging with guests to promote loyalty programs, special offers, and amenities, enhancing the overall guest experience and increasing customer retention.
Education
High School Diploma -
CSLBP High School
Montreal, QC01.2021
Skills
- Data analysis
- Innovative technology solutions
- Customer service strategies
- Logistics optimization
- Pattern recognition
- Strategic decision-making
- Supply chain management
- Supply chain analytics
- Inventory control
- Dispatch Operations
- Call Center Efficiency
- Customer Experience Enhancement
- Delivery Optimization
- Conflict resolution
- Risk assessment
- Training program development
- Partnership management
- Efficiency improvement
- Quality assurance
- Al integration
- Empathetic communication
- Process optimization
- Procurement strategies
- Vendor relationship management
- Third-party Logistics
- Training Development
- Sentiment Analysis
- Problem solving
- Negotiation skills
- Time management
- Team leadership
- Route planning
- Performance metrics analysis
- Project management
- Inventory management
- Fleet management
- Customer retention strategies
- Service level agreement
- Last mile delivery
- Data visualization
- E-commerce fulfillment
- Cold chain logistics
- Transportation management
- Warehouse management
- Cross-docking
- Packaging optimization
- Reverse logistics
- Communication skills
- Product Development
- Customer Feedback Analysis
- Customer Satisfaction Ratings
- Customer support
- Call handling optimization
- Call center operations
- Sales Forecasting
- Logistics planning
- Call Script Optimization
- Customer Trust Development
- Customer Loyalty Programs
- Customer satisfaction improvement
- Customer rapport building
- Logistics Coordination
- Logistics Cost Reduction
Languages
English
Full Professional
French
Professional Working
Arabic
Native or Bilingual
Age
24
Personal Information
- Name: Ahmed Shafee
- Age: 24
- Phone Number: +14384833577
- Email: Ahmedcena64@gmail.com
- Nationality: Canadian
- Driving License: S100110110007
Timeline
Dispatch
Amazon at Laval
05.2020 - Current
Call Centre Representative
BDP at Vaudreuil
01.2019 - 05.2020
Receptionist
Marriott at Dorval
05.2018 - 12.2019
High School Diploma -
CSLBP High School
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