Ahmed Qureshi
Edmonton,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Project Lead - Creating A Game
Bachelor Of Science
10.2023 - 11.2023
- Performed coding quality reviews and tracked, trended and managed coding quality performance.
- Streamlined the coding process for increased efficiency, utilizing advanced medical coding software tools.
- Improved coding accuracy by consistently reviewing and updating medical coding guidelines and procedures.
- Developed server-side logic in Python.
- Handled scripting tasks for debugging and automation using Python.
- Improved data processing efficiency by designing and implementing Python-based algorithms.
Customer Service Representative
Safeway
04.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Volunteer
Best Buy
01.2019 - 03.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
Education
Bachelor of Science - Computer Science - Database Interactv Visualiza
MacEwan University
Edmonton, AB04.2026
High School Diploma -
Bramalea Secondary School
Brampton, ON06.2021
Skills
- Problem-solving abilities
- Computer Assembly
- Computer Troubleshooting
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Microsoft PowerPoint
- Data Collection
- CRM Software
- Python Scripting
- C and C knowledge
- Object-Oriented Programming
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Professional Working
Machine Learning
Machine learning (ML) is a branch of artificial intelligence (AI) and computer science that focuses on the using data and algorithms to enable AI to imitate the way that humans learn, gradually improving its accuracy.
Timeline
Project Lead - Creating A Game
Bachelor Of Science
10.2023 - 11.2023
Customer Service Representative
Safeway
04.2021 - 06.2022
Volunteer
Best Buy
01.2019 - 03.2020
Bachelor of Science - Computer Science - Database Interactv Visualiza
MacEwan University
High School Diploma -
Bramalea Secondary School
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