Summary
Overview
Work History
Education
Skills
Languages
Open Source Contributions
Timeline
Generic

Ahmed Musa

Summary

Driven professional with a proven track record at Best Buy, enhancing store visual appeal and customer loyalty through exceptional customer service and sales expertise. Skilled in problem-solving and teamwork, adept at managing high-stress situations and multitasking. Demonstrated ability to improve customer satisfaction and repeat business, leveraging strengths in time management and sales trends analysis.

Overview

4
4
years of professional experience

Work History

Sales Associate

Best Buy
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Zaky Driving School
12.2020 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Information Technology

York University
Toronto, ON
07.2027

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Flexible Schedule
  • Sales trends

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Open Source Contributions

  • Collaborated with a global community of developers through code reviews, discussions, and feedback to ensure high-quality contributions.
  • Regularly contributed to project documentation, ensuring clarity and accessibility for new developers and users.

Timeline

Sales Associate

Best Buy
12.2023 - Current

Customer Service Representative

Zaky Driving School
12.2020 - 11.2023

Bachelor of Arts - Information Technology

York University

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Ahmed Musa