Accomplished Sr. General Manager with a proven track record at Panshi Inn Restaurant, enhancing operational efficiency and profitability. Expert in operations management and staff training, I excel in strategic partnerships and fostering a positive work environment. My leadership at BGIC Ltd and TNT International Express showcases my ability to deliver projects successfully and support senior management, driving significant team and business advancements.
• Ensuring the restaurant operates efficiently on a daily basis, including managing staff schedules, overseeing inventory and supplies, and ensuring compliance with health and safety regulations.
• Managing budgets, controlling costs, analyzing financial reports, and developing strategies to increase profitability.
• Recruiting, hiring, training, and managing staff, including handling performance reviews, resolving conflicts, and ensuring a positive work environment.
• Ensuring high levels of customer satisfaction by addressing customer complaints, maintaining high service standards, and ensuring the restaurant environment is welcoming and clean.
• Successfully delivering projects on time and within budget.
• Completed advanced management training, leading to improved team success.
• Collaborated with and supported senior management team, completing tasks as requested.
• Draft, proofread, and manage correspondence, liaising between executives and stakeholders.