Ahmed Mersal
Sacramento
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Head Varsity Soccer Coach
Twin Rivers Unified School District
11.2023 - Current
- Developed practice plans, drills, and strategies to improve team performance
- Coached players on technical skills
- Created a system for tracking player progress throughout the season
Facility Staff
Let’s Play Soccer
08.2023 - 07.2024
- Greeted and welcomed guests upon arrival, providing excellent customer service
- Processed reservations and checked-in guests according to established procedures
- Reviewed and reconciled statements to ensure accuracy of financial records
- Researched and resolved complex reconciliation issues in a timely manner
- Emphasized fast, friendly customer service
Assistant Manager
GM Export
01.2020 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Bachelor of Science - Marketing
Pursuing A Bachelors Degree
12-2027
Associate Of Science - Marketing
Folsom Lake College
Folsom, CA12-2025
High School Diploma - undefined
Casa Roble High School
Orangevale, CA05.2020
Skills
- Problem solving
- Data entry
- Microsoft Office
- Communication
- Bilingual ( Arabic )
- Management
- Customer service
- Decision-making
- Customer relations
Accomplishments
- Varsity soccer team captain for 3 years
- Played 2 years of college soccer
Timeline
Head Varsity Soccer Coach
Twin Rivers Unified School District
11.2023 - Current
Facility Staff
Let’s Play Soccer
08.2023 - 07.2024
Assistant Manager
GM Export
01.2020 - 06.2023
High School Diploma - undefined
Casa Roble High School
Bachelor of Science - Marketing
Pursuing A Bachelors Degree
Associate Of Science - Marketing
Folsom Lake College
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