AHMED MANSOORY
Surrey,Canada
Summary
Results-driven Customer Support Specialist and former Apple Technical Account Manager with 10+ years of experience managing high-value partnerships and technical implementations. Proven track record of driving revenue through lead generation (top CSQL performer at Clio) and delivering high-impact educational workshops. Expert at bridging the gap between complex software solutions and business outcomes for small to mid-market firms.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
CLIO
05.2025 - Current
- Provide tier-1 and tier-2 support for a diverse portfolio of legal clients, ranging from solo practitioners to midmarket firms.
- Ranked #1 for CSQL generation across the global support team since Month 1, consistently identifying expansion opportunities that drive company MRR.
- Selected as a brand ambassador for Clio Conext (Seattle), where I developed and facilitated a workshop on workflow optimization for firm partners.
- Act as a subject matter expert on Clio's suite of products, helping firms integrate third-party apps to streamline their practice management.
Technical Expert / Account Manager
APPLE
01.2015 - 01.2025
- Served as the primary technical point of contact for enterprise-level partners, including major accounts such as Air Canada.
- Managed and deployed technology and software solutions valued at up to $250K per project, ensuring seamless integration into existing business infrastructures.
- Developed long-term 'Partner Success' roadmaps for organizations, focusing on user adoption and hardware/software lifecycle management.
- Collaborated with internal sales and engineering teams to ensure client feedback was integrated into future product deployments.
Education
Bachelor of Arts - Journalism and Communications
Kwantlen Polytechnic University (KPU)
Skills
- Clio Manage
- Clio Grow
- Clio Draft
- Salesforce
- Zendesk
- MacOS/iOS Deployment
- MDM Solutions
- Slack
- Zoom
- Microsoft Office Suite
- Google Workspace
Strategic Tips
Strategic Tips for your Application
Languages
English
Native or Bilingual
Urdu
Full Professional
Arabic
Professional Working
Timeline
Customer Support Specialist
CLIO
05.2025 - Current
Technical Expert / Account Manager
APPLE
01.2015 - 01.2025
Bachelor of Arts - Journalism and Communications
Kwantlen Polytechnic University (KPU)