Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ahmed Mahamoud

Ottawa,ON

Summary

A highly motivated professional seeking employment in a challenging environment that will help refine my current skills and acquire new ones.

Overview

10
10
years of professional experience

Work History

Sales Associate

Foot Locker Canada
01.2014 - 03.2020
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

Key Holder Leader

Nrml Clothing
01.2018 - 03.2021
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Processed cash, credit, debit, and check payments.
  • Completed store opening and closing procedures.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw team of 30 employees.

Bank Teller

Bank of Montreal
01.2017 - 07.2018
  • Process standard teller transaction for customers including servicing client account, loan payments, managing safety deposits box payment , cashing checks , balancing cash drawers , handling night deposits and correcting discrepancies
  • Canadian bonds redemption including tax free saving account and registered education savings plan contribution
  • Respond to customer account inquires totaling 200+ weekly accounts
  • Ability to analyze multiple dimensions of problems and being able to identify and develop solutions
  • Monitoring progress of plans and projects
  • Setting up and maintaining project management tools
  • Performing data entry and analysis on SAP and Customer Connect

Director of Basketball Operations

University of Ottawa Men’s Basketball Varsity Team
06.2014 - Current
  • Financial analysis using complex spreadsheets( analytics)
  • Recruiting, Scouting, player development and game tape splice
  • Superior analytical skills
  • Manage booking for travel arrangements for 16 players and 8 Staff members
  • Organize and schedule appointments for future recruits( sending emails and letters to families coaches and athletic directors )
  • Generates reports; reviews commitments, monitors expenditures, assists in managing budget; inputs monthly variance reports; processes travel claims and invoices; records budget, expenditures, commitments and revenue transactions on spreadsheets
  • Basketball April 2019
  • Develop and maintain athlete portfolios for key identified athletes with the potential for recruitment into National Teams
  • Talent identification- manage and maintain talent ID and curriculum
  • Gather all physical testing results, analysis and prescription / direction in training methods
  • Collect, review and evaluate the year-end report to Assistant General Manager/Executive Vice President
  • Conduct regular reporting/debriefing sessions with CB staff to discuss and evaluate the progress of the program
  • Recruit local coaches nationwide to assist and monitor each nationally identified athlete in their progress on their personal development plan.

Station Attendant

Air Canada
12.2018 - 11.2020
  • Drive and operate ramp-servicing vehicles, marshal and tow aircraft to gate positions for passenger boarding and deplaning
  • On-load/ off-load cargo and passenger baggage
  • Responsible for securing ramp areas ensuring only authorized personnel and vehicles are in the vicinity of non-public areas
  • Tracked and recorded arrival and departure of maintenance food and flight staff for both boarding and deplaning
  • Maintained clean and orderly work station.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.

Education

Commerce

University of Ottawa
Ottawa, ON

High School Diploma -

École Secondaire Publique Omer Deslauriers
Ottawa, ON
06.2013

Skills

  • Strong communication skills, communicate in a clear and polite manner
  • Enthusiastic and committed to professional growth
  • Confident and decisive under stressful conditions
  • Work efficiently and effectively with others as well as independently
  • Sincerely enjoy helping people
  • Excellent numerical and thinking skills
  • First Aid/CPR
  • AODA
  • Proficient in
  • MS Office (Word, Excel, Outlook, Power Point) SAP, Customer Connect, DMS, Cisco Finesse, Calabrio, Revise, Telstrat, Cisco Unified Intelligence Center, Impact & Interaction Desktop

Additional Information

  • ACHIEVEMENTS , Community compassion award from Td Canada Trust bursary Award from the mayor of Ottawa for my volunteer work Student Counsel (School Co-president)

Timeline

Station Attendant

Air Canada
12.2018 - 11.2020

Key Holder Leader

Nrml Clothing
01.2018 - 03.2021

Bank Teller

Bank of Montreal
01.2017 - 07.2018

Director of Basketball Operations

University of Ottawa Men’s Basketball Varsity Team
06.2014 - Current

Sales Associate

Foot Locker Canada
01.2014 - 03.2020

Commerce

University of Ottawa

High School Diploma -

École Secondaire Publique Omer Deslauriers

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Ahmed Mahamoud