AHMED LAHLOUB
Caledonia,ON
Summary
Professional, energetic, and personable Team Leader with 16 years of experience in the UAE banking industry. I am currently managing a team of 14 sales executives and have successfully achieved annual targets set by higher management. I am a reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful business and customer relationships.
Overview
18
18
years of professional experience
Work History
Team Leader Auto Finance
Abu Dhabi Islamic Bank (ADIB) Direct Sales Unit Auto Finance
01.2018 - Current
- Expand the market for ADIB retail finance products through a team of Islamic finance executives. Ensure team performance meets desired objective and goals set by management. Responsible for meeting/exceeding sales budget. Build customer advocacy through managing best in class sales process in terms of customer communication and service
Customer Relationship Officer
Abu Dhabi Islamic Bank (ADIB)
12.2012 - 12.2017
- Open accounts fo companies and persons. Provide informations to assist clients with their inquiry. Provide client with out products. Process finance applications and follow up the deals with the concern departments
Retention Officer
Abu Dhabi Islamic Bank (ADIB)
12.2011 - 12.2012
- Handle liability and clearance certificate from all ADIB branches all over UAE. Segregate the client profile according to his biography. Calling the client, finding out the reason of leaving the bank and try to convince him to stay with ADIB.
Customer Service
Abu Dhabi Islamic Bank securities (ADIBS)
12.2010 - 12.2011
- Check and update the client with his stocks and shares price. Update the client with his portfolio. Track the transfers application of the shares between the broker and the market (ADX and DFM)
Call Center Agent
Abu Dhabi Islamic Bank (ADIB)
12.2008 - 12.2010
- Answering the tele inquires. Handling clients complaints. Sending email to management about the clients complaints and suggestions
Accountant
General Electrical Distribution Company (GEDCO)
03.2007 - 10.2008
- Maintaining petty cash register. preparing invoice and recorded in the accounting software. Follow up with the customer In regards of payments
Education
Master Of Business Administration (M.B.A) -
Swiss Business School (SBS)
09.2017
Bachelor Of Bus. Admin. - Banking And Finance
The Islamic University Of Gaza
07.2007
Skills
- Customer Relationship Management (CRM)
- Banking Products Sales (Loans, Credit Cards, Financing)
- Customer Needs Analysis
- Achieving Sales Targets & KPIs
- Compliance (KYC, AML)
- Team Leadership & Coaching
- Performance Monitoring
- Motivation & Conflict Resolution
🌟- Banking & Sales Skills
🌟- Leadership Skills
- Time & Task Management
- Microsoft Excel (Pivot Tables, VLOOKUP)
- Sales Reporting & Dashboards
- Strong Communication
- Negotiation & Persuasion
- Strategic Thinking
- Work Under Pressure
🌟- Technical & Analytical Skills
🌟 Soft Skills
Languages
English
Arabic
Timeline
Team Leader Auto Finance
Abu Dhabi Islamic Bank (ADIB) Direct Sales Unit Auto Finance
01.2018 - Current
Customer Relationship Officer
Abu Dhabi Islamic Bank (ADIB)
12.2012 - 12.2017
Retention Officer
Abu Dhabi Islamic Bank (ADIB)
12.2011 - 12.2012
Customer Service
Abu Dhabi Islamic Bank securities (ADIBS)
12.2010 - 12.2011
Call Center Agent
Abu Dhabi Islamic Bank (ADIB)
12.2008 - 12.2010
Accountant
General Electrical Distribution Company (GEDCO)
03.2007 - 10.2008
Master Of Business Administration (M.B.A) -
Swiss Business School (SBS)
Bachelor Of Bus. Admin. - Banking And Finance
The Islamic University Of Gaza
COURSES
- International Computer Driving License (ICDL)
- English Based-Computerized Accounting (Peachtree Package)