Summary
Overview
Work History
Education
Skills
Languages
Timeline
COURSES
Generic
AHMED LAHLOUB

AHMED LAHLOUB

Caledonia,ON

Summary

Professional, energetic, and personable Team Leader with 16 years of experience in the UAE banking industry. I am currently managing a team of 14 sales executives and have successfully achieved annual targets set by higher management. I am a reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful business and customer relationships.

Overview

18
18
years of professional experience

Work History

Team Leader Auto Finance

Abu Dhabi Islamic Bank (ADIB) Direct Sales Unit Auto Finance
01.2018 - Current
  • Expand the market for ADIB retail finance products through a team of Islamic finance executives. Ensure team performance meets desired objective and goals set by management. Responsible for meeting/exceeding sales budget. Build customer advocacy through managing best in class sales process in terms of customer communication and service

Customer Relationship Officer

Abu Dhabi Islamic Bank (ADIB)
12.2012 - 12.2017
  • Open accounts fo companies and persons. Provide informations to assist clients with their inquiry. Provide client with out products. Process finance applications and follow up the deals with the concern departments

Retention Officer

Abu Dhabi Islamic Bank (ADIB)
12.2011 - 12.2012
  • Handle liability and clearance certificate from all ADIB branches all over UAE. Segregate the client profile according to his biography. Calling the client, finding out the reason of leaving the bank and try to convince him to stay with ADIB.

Customer Service

Abu Dhabi Islamic Bank securities (ADIBS)
12.2010 - 12.2011
  • Check and update the client with his stocks and shares price. Update the client with his portfolio. Track the transfers application of the shares between the broker and the market (ADX and DFM)

Call Center Agent

Abu Dhabi Islamic Bank (ADIB)
12.2008 - 12.2010
  • Answering the tele inquires. Handling clients complaints. Sending email to management about the clients complaints and suggestions

Accountant

General Electrical Distribution Company (GEDCO)
03.2007 - 10.2008
  • Maintaining petty cash register. preparing invoice and recorded in the accounting software. Follow up with the customer In regards of payments

Education

Master Of Business Administration (M.B.A) -

Swiss Business School (SBS)
09.2017

Bachelor Of Bus. Admin. - Banking And Finance

The Islamic University Of Gaza
07.2007

Skills

    🌟- Banking & Sales Skills

  • Customer Relationship Management (CRM)
  • Banking Products Sales (Loans, Credit Cards, Financing)
  • Customer Needs Analysis
  • Achieving Sales Targets & KPIs
  • Compliance (KYC, AML)

    • 🌟- Leadership Skills

  • Team Leadership & Coaching
  • Performance Monitoring
  • Motivation & Conflict Resolution
  • Time & Task Management

    • 🌟- Technical & Analytical Skills

  • Microsoft Excel (Pivot Tables, VLOOKUP)
  • Sales Reporting & Dashboards

    • 🌟 Soft Skills

  • Strong Communication
  • Negotiation & Persuasion
  • Strategic Thinking
  • Work Under Pressure

Languages

English
Arabic

Timeline

Team Leader Auto Finance

Abu Dhabi Islamic Bank (ADIB) Direct Sales Unit Auto Finance
01.2018 - Current

Customer Relationship Officer

Abu Dhabi Islamic Bank (ADIB)
12.2012 - 12.2017

Retention Officer

Abu Dhabi Islamic Bank (ADIB)
12.2011 - 12.2012

Customer Service

Abu Dhabi Islamic Bank securities (ADIBS)
12.2010 - 12.2011

Call Center Agent

Abu Dhabi Islamic Bank (ADIB)
12.2008 - 12.2010

Accountant

General Electrical Distribution Company (GEDCO)
03.2007 - 10.2008

Master Of Business Administration (M.B.A) -

Swiss Business School (SBS)

Bachelor Of Bus. Admin. - Banking And Finance

The Islamic University Of Gaza

COURSES

  • International Computer Driving License (ICDL)
  • English Based-Computerized Accounting (Peachtree Package)

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AHMED LAHLOUB