Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ahmed Khanji

Computer Science
Vaudreuil-Dorion,Quebec

Summary

Knowledgeable and dedicated customer service professional with extensive experience in logistic and technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, punctuality, speed and process optimization.

Overview

4
4
years of professional experience
3
3
Certifications

Work History

Customer Experience Representative

GLS Logistics
07.2023 - Current
  • Handled 80-100 incoming calls and emails, reducing team burden by 15% daily
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Provide empathetic and friendly support to customers in locating lost/delayed shipments.
  • Conducted regular training sessions for team members on best practices in customer service, enhancing overall team performance.


Sales Representative

Telus/Koodo Authorized Dealer
11.2022 - 06.2024
  • Selling 4-5 phones and plans per day, increased store sales revenue by 34%
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Cashier and Service

Petroplus Gas Station
07.2020 - 11.2022
  • Managed fueling operations and cashier responsibilities
  • Provide the best experience for customers
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Computer Science

Concordia University
Montreal, QC
05.2001 -

Associate of Science - Natural Sciences

John Abbott College
Sainte-Anne-de-Bellevue, QC
05.2001 -

Skills

    Customer Service

    Critical Thinking

    Communication Skills

    Computer Skills

    Problem-Solving

    Teamwork and Collaboration

Certification

Forklift Certification

Languages

English
Full Professional
French
Full Professional
Arabic
Native or Bilingual

Timeline

Google IT Support

08-2024

Google Project Management

06-2024

Forklift Certification

05-2024

Customer Experience Representative

GLS Logistics
07.2023 - Current

Sales Representative

Telus/Koodo Authorized Dealer
11.2022 - 06.2024

Cashier and Service

Petroplus Gas Station
07.2020 - 11.2022

Bachelor of Science - Computer Science

Concordia University
05.2001 -

Associate of Science - Natural Sciences

John Abbott College
05.2001 -

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