Ahmed Khalil

Identify guest needs and offer assistance proactively

Providing accurate information and instructions

Effectively responding to emails and other written inquiries

Suggest activities and address any guest requests or concerns promptly and efficiently

.providing guests with information about the hotel's amenities, services, and the local area, ensuring a positive and informative experience

.Explain the hotel's facilities, such as restaurants, bars, pools, gyms, and spa services.

.Offer recommendations for nearby attractions, restaurants, shopping areas, and transportation options.

.Create a welcoming and positive atmosphere for guests.

.Address guest complaints or issues in a professional and timely manner also ensure guest satisfaction after addressing their concerns